SS
Sobantu S
1 reviews | Active since Oct 2023
11 Oct 2023, 15:51
************ and ***** from Ikhokha
I have been using the ikhokha machine for a year now for my Shuttles business without any problems, on the 1st of Oct 23 my USA customer swiped R30k and Ikhokha has been holding those funds without any explanation to date. I have tried calling but there’s no response, no reason is given just that they send an email every 3 days requesting docs like card used, client pic, ID etc I keep on resending those and they quiet. Both my client and I have requested them to reverse but they wouldn’t and are quiet.
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Replies (2)
iKhokha's replyOfficial
11 Oct 2023, 16:27Hi Sobantu. Thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply11 Oct 2023, 16:27
Official
Hi Sobantu. Thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
SS
Sobantu S's updateReviewer Update
11 Oct 2023, 17:16I expected to see funds (3 Oct 23) you never reached out, and the department that sent the email never provided a reason for holding funds, all you asked is docs that I’ve sent over 3 times now but still nothing. I’ve been requesting that they return the money via email to the cardholder but still nothing, who’s fooling who now? The cardholder has opened a ***** case with her bank against you because you refuse to either pay me or return her money. Yesterday the support centre, which was the first human voice I spoke to since this matter commenced, provided a lame excuse to say it’s because festive season has too many ***** cases, yet you have everything needed for verification but still not releasing nor communicating.
I’ve missed payments because of this madness
I’ve missed payments because of this madness
SS
Sobantu S's update11 Oct 2023, 17:16
Reviewer Update
I expected to see funds (3 Oct 23) you never reached out, and the department that sent the email never provided a reason for holding funds, all you asked is docs that I’ve sent over 3 times now but still nothing. I’ve been requesting that they return the money via email to the cardholder but still nothing, who’s fooling who now? The cardholder has opened a ***** case with her bank against you because you refuse to either pay me or return her money. Yesterday the support centre, which was the first human voice I spoke to since this matter commenced, provided a lame excuse to say it’s because festive season has too many ***** cases, yet you have everything needed for verification but still not releasing nor communicating.
I’ve missed payments because of this madness
I’ve missed payments because of this madness