Aikona Ikhokha

I have been trying to get information for a very long time now. The online verification does not work and I had to send in the documents by email. When trying to phone, you hold forever and then the answering machine says, "sorry you have reached us after hours". then it is 16:51???? I have been with them for many years now and just to get another profile registered was the most painful experience - not what i am used to initially. Looks like they became too big and can't care less about their customers. If my query is not solved by Wednesday this week, I will demand my monies back for the Ikhokha Flyer machine I purchased and move to Yoco. At least their service has remained the same - great always.