SE
Suliman E
1 reviews | Active since May 2016
06 Apr 2021, 14:28
After one year you on your own
Our device worked well for the past 18 months. Now it gave up - wont power up. When we called iKhokha they said they don't under take repairs. And the warranty is only for one year. So now, we have a machine that can't be repaired or even traded in for another machine. Basically the lady said there's nothing that iKhokha can do to help. I must try another charger etc, but no help from there side. Guess it's fine to sell machines, but not support them? Does iKhokha not value our continued business?
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
06 Apr 2021, 14:33Hi Suliman, thank you for reaching out. Please accept our apologies for the service you received. We appreciate your feedback and concerns and will be in touch with you to advise further.
iKhokha's reply06 Apr 2021, 14:33
Official
Hi Suliman, thank you for reaching out. Please accept our apologies for the service you received. We appreciate your feedback and concerns and will be in touch with you to advise further.
SE
Suliman E's updateReviewer Update
27 Apr 2021, 10:37Really a nice reply from iKhokha, but they only got in touch with me to tell me what I told them "You are on your own" - no support on the product after the warranty period
SE
Suliman E's update27 Apr 2021, 10:37
Reviewer Update
Really a nice reply from iKhokha, but they only got in touch with me to tell me what I told them "You are on your own" - no support on the product after the warranty period
iKhokha's replyOfficial
27 Apr 2021, 10:43Hi Suliman, please accept our apologies for the service that did not live up to your expectations. We understand your concerns, apologies for the experience.
iKhokha's reply27 Apr 2021, 10:43
Official
Hi Suliman, please accept our apologies for the service that did not live up to your expectations. We understand your concerns, apologies for the experience.