Actively damaging our business

I cannot express just how terrible this company is. They boast this fantastic customer service and support, but it's non-existent.

We made the fatal mistake of buying two of their Solo whatevers machines for our new restaurant. One machine was always a little faulty; it took them weeks to respond to our request for a replacement. We eventually got our replacement unit on 20/04/21 and it was a secondhand, scratched and dusty piece of trash. I created merry hell and they sent a new machine to us a few days later. Got the new machine; great it's working. But oh no, iKhokha will always find a way to let you down. This time: the "new" machine had been tied to somebody else's business profile, which meant all the money we made that day got sent off to somebody else's bank account. I spent HOURS on the phone and waiting for callbacks and emails, WhatsApp and Twitter DM responses trying to get this fixed before a busy Friday night service. I was promised I'd hear back from them. It's now 20:20 in the evening and SURPRISE SURPRISE I've heard nothing. What they HAVE managed to do is somehow (I can only presume in their feeble attempts to fix the first problem) they've managed to get our one working machine DISCONNECTED. So now we have no working card machines at all. I can't phone support, because their support center closes at night. What kind of company that's supposed to have customer service and support for something as important as MERCHANT CARD MACHINES doesn't have after hours support?

These utter clowns have actively damaged our business today. We have NO idea if we'll see that money; have NO idea if our card machines will work at all this weekend; there's nobody to contact; no support; useless hollow promises.

STAY AWAY FROM THIS TERRIBLE COMPANY. I CANNOT STRESS THIS ENOUGH. THEY ARE TOTAL TRASH AND WILL DAMAGE YOUR BUSINESS.