TM
Tafadzwa M
1 reviews | Active since Aug 2019
31 Jan 2024, 18:42
A word to the wise is enough
I'm sharing this review to caution those considering an Ikhokha card machine. Look beyond the positive reviews; filtering for the negative ones reveals numerous recent bad experiences. I, along with many others, invested hard-earned money only to be mistreated and ignored. After switching to a Yoco machine, my account was verified in 30 minutes, and I'm now transacting seamlessly. Despite three months with Ikhokha, my account remains inactive. I'll continue posting daily until I receive proper feedback, either a refund or account activation. DO NOT purchase a card machine from Ikhokha!
Helpful (0)
Replies (2)0
Replies (2)
iKhokha's replyOfficial
01 Feb 2024, 08:15Hi Tafadzwa, We have taken note of your review and we understand that you are feeling frustrated. We would like to apologize for any inconvenience that may have been caused. Your concerns have been escalated to the relevant team and we will be in contact with you as soon as possible to provide further assistance.
iKhokha's reply01 Feb 2024, 08:15
Official
Hi Tafadzwa, We have taken note of your review and we understand that you are feeling frustrated. We would like to apologize for any inconvenience that may have been caused. Your concerns have been escalated to the relevant team and we will be in contact with you as soon as possible to provide further assistance.
TM
Tafadzwa M's updateReviewer Update
01 Feb 2024, 13:26Hi IKhokha, one of your team members reached out and informed me that my profile was declined because i was listed on SAFPS. I called SAFPS and they confirmed that my ID is not on their database. Called IKhokha support back and was told I had to get a letter from SAFPS saying I am not on their database?? Like really now? So where did you find my name listed??Why don't you call them? This sounds like your FICA department is ***********. Now I must run around looking for ghosts. Guys if you do not want me to transact on your platform just say so instead of giving me the run around.
TM
Tafadzwa M's update01 Feb 2024, 13:26
Reviewer Update
Hi IKhokha, one of your team members reached out and informed me that my profile was declined because i was listed on SAFPS. I called SAFPS and they confirmed that my ID is not on their database. Called IKhokha support back and was told I had to get a letter from SAFPS saying I am not on their database?? Like really now? So where did you find my name listed??Why don't you call them? This sounds like your FICA department is ***********. Now I must run around looking for ghosts. Guys if you do not want me to transact on your platform just say so instead of giving me the run around.