4th device and STILL broken, issues, problems?!
<p>We are now onto our 4th Ikhokha XL device. Read this before buying..<br /><br />1st device - Just stopped working. Phoned Ikhokha. Must wait another week for a new device to be delivered.<br /><br />2nd device - Scratches magnetic tape on card. Destroys international travellers only card and tries to hold us reponsible. Phone Ikhokha, must wait another week for a new device.<br /><br />3rd device - Arrives not working and scratches magnetic tape again. Phone Ikhokha and am promised that support will call. Waited till afternoon and ZERO calls from Ikhokha. Had to call back myself and try speak to manager.<br /><br />Now onto 4th or 5th device (lost track) and have lost TENS of thousands of rands of sales to date. Time to start looking for another credit card agent.<br /><br />Really wanted to support local but have had the absolute WORST experience with Ikhokha to date. <br /><br />Please consider all options first before taking on this machine with Ikhokha.</p>
Hi Shaun,
We can only apologise for what seems like a terrible experience with iKhokha. We would like to offer you a new free iKhokha Mover device as well as a free month of trading commission on us. Please contact us on *** or call us on *** should you want to take us up on this offer.
Kind regards,
The IKhokha Team.
Best regards,
Hi Shaun,
We can only apologise for what seems like a terrible experience with iKhokha. We would like to offer you a new free iKhokha Mover device as well as a free month of trading commission on us. Please contact us on *** or call us on *** should you want to take us up on this offer.
Kind regards,
The IKhokha Team.
Best regards,
Hi there!
Firstly thanks for the reply. We did in fact get ANOTHER device after this complaint was logged and I believe that device was also faulty.
We are still using the latest one but have 2 staff members BEGGING to please change the device as they constantly have to restart the device, keep it on charge almost 24/7 and just cannot guarantee it will work from day to day.
Was really hoping Ikhokha would come out firing for us but instead landed up firing up our anger and disappointment,
Thank you for the offer though. I will contact my staff and see what they say about this.
Hi there!
Firstly thanks for the reply. We did in fact get ANOTHER device after this complaint was logged and I believe that device was also faulty.
We are still using the latest one but have 2 staff members BEGGING to please change the device as they constantly have to restart the device, keep it on charge almost 24/7 and just cannot guarantee it will work from day to day.
Was really hoping Ikhokha would come out firing for us but instead landed up firing up our anger and disappointment,
Thank you for the offer though. I will contact my staff and see what they say about this.