FP
Frugalista P
1 reviews | Active since Nov 2016
14 Apr 2019, 12:34
4 star device, 1 star customer service
The Ikhokha mover machine is a fabulous card machine for small business. It's easy to use, connects to the internet with ease and can fit just about anywhere. The downside to Ikhokha is their customer service. Different departments don't seem to communicate with each other and instead of acknowledging they made a mistake that act as if the merchant is the problem. Once you clear their FICA department and get your machine up and running you will definitely be one happy customer as long as you never have to deal with their customer service department
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Replies (2)0
Replies (2)iKhokha's replyOfficial
15 Apr 2019, 11:06Hi Deanna,
We apologise for the experience you have had with us. At iKhokha, we always strive to offer excellent customer service and would love the chance to turn this around for you. Please can you provide us with your contact details - your valuable feedback will be forwarded to the relevant department, and they will be in touch.
Our apologies once again.
Your iKhokha Family
We apologise for the experience you have had with us. At iKhokha, we always strive to offer excellent customer service and would love the chance to turn this around for you. Please can you provide us with your contact details - your valuable feedback will be forwarded to the relevant department, and they will be in touch.
Our apologies once again.
Your iKhokha Family
iKhokha's reply15 Apr 2019, 11:06
Official
Hi Deanna,
We apologise for the experience you have had with us. At iKhokha, we always strive to offer excellent customer service and would love the chance to turn this around for you. Please can you provide us with your contact details - your valuable feedback will be forwarded to the relevant department, and they will be in touch.
Our apologies once again.
Your iKhokha Family
We apologise for the experience you have had with us. At iKhokha, we always strive to offer excellent customer service and would love the chance to turn this around for you. Please can you provide us with your contact details - your valuable feedback will be forwarded to the relevant department, and they will be in touch.
Our apologies once again.
Your iKhokha Family
iKhokha's replyOfficial
17 Apr 2019, 15:30Hi Deanna,
Just following up for your contact details so that we may assist.
Thank you
Just following up for your contact details so that we may assist.
Thank you
iKhokha's reply17 Apr 2019, 15:30
Official
Hi Deanna,
Just following up for your contact details so that we may assist.
Thank you
Just following up for your contact details so that we may assist.
Thank you
