AN
Adelle N

1 reviews | Active since Aug 2025

05 Aug 2025, 12:07

-1000 Stars — Absolutely Shocking Experience with iKhokha!

I’ve had one of the worst experiences imaginable with iKhokha. I recently purchased a brand-new card machine, only to have my transactions frozen for over 3 days — with zero communication from iKhokha explaining why.

I’ve spoken to four different consultants, each promising to escalate the issue. None of them followed through. Instead, I’ve been sent from pillar to post, wasting my time while my business suffers.

All I want is simple: reverse my funds and take your machine back — yet I can’t get any resolution.

This has been a disgraceful, frustrating and unacceptable experience. I trusted iKhokha to support my business, and instead, they’ve done the complete opposite. I regret ever signing up.

Avoid at all costs.

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Replies (1)
iKhokha
iKhokha's reply05 Aug 2025, 13:29
Official
 Hi Adelle,
We’re truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. This is far from the level of service we strive to deliver, and we completely understand how this situation has impacted your business. Your concerns are valid, and we take them seriously. Please rest assured that our team is prioritizing this matter and will be reaching out shortly to work towards a resolution. Thank you for your patience, and again, we deeply regret the experience you've had with us.
Kind Regards,
The iKhokha Team.