Worst WiFi experience and the worse part whenever it's fills like cutting is does just like the weekend it did for almost 3 hours

So what about the 3 weeks my WiFi was not working,let alone the 300 dollars I lost what about the weeks where the WiFi did the same thing over and over again the only week I used the WiFi was last week it was working properly

So the 3 weeks we just be ignored against

As I said you all want money but your service are the worst so what if I upgraded and it does the same thing what then will you reimburse me my money cause now you making sense like I'm the problem where is you are

Now I must pay for a WiFi I didn't use for the whole 3 weeks and you call yourself business people when it's hard for you to come and fix this WiFi

I have been using this WiFi for more than 2 years never have I complained about this WiFi disconnect why it start having issues now

As I said I'm still saying it comes take this ****y WiFi in my house and give me my money in tired of talking to people who doesn't care about their customers

Subject: Request for Waiver of Unused WiFi Charges and Compensation for Losses

Dear Ikeja Customer Service,

I'm Andile Mcosana, and I'm writing to express my frustration and disappointment with the unreliable WiFi service I've been experiencing. Despite paying for services, my connection has been consistently poor, resulting in disconnections and a total lack of service for over 3 weeks.

Unfortunately, this has caused me significant financial loss, including a $300 loss in international daily trade due to the unreliable connection. I've only had active service for about a week, yet I'm being asked to pay for the full period.

I kindly request:
1. A waiver of charges for the unused period
2. Compensation for the losses incurred due to their service failure
3. A resolution to ensure stable and reliable service going forward

My account details are:
- Account name: Andile Mcosana
- ID number: ***
- Account number/Service ID: 73825


Sincerely,
Andile Mcosana

Bull**** full stop you are lying what kind of business are you running in Ikeja you seem to come in this platform to clearly your name while a customer for almost 3 years if not 3 years straight complaining about being discontinued for almost 3 weeks and you come here and lie which is unacceptable I wish the was a way to show my video of me complaining to you about your connection

Subject: Urgent: Unacceptable Service and Demand for Resolution

Dear Ikeja Customer Service,

I'm writing to express my outrage and disappointment with the subpar WiFi service I've been experiencing for over 3 weeks. As a loyal customer of 3+ years, I've had enough of your company's lack of concern for customers.

My WiFi keeps disconnecting, and I lost $300 in international trading due to your unreliable service. I've complained multiple times, and all I get are apologies and requests for positive reviews. NOTHING about reimbur*****t or resolving the issue.

Here's the deal:
- I won't pay for a service I didn't receive
- I demand reimbur*****t for my losses
- I expect a clear explanation for the disconnections

My account details:
- Account name: Andile Mcosana
- ID number: ***
- Account number/Service ID: 73825

Fix this now, or I'll be taking my business (and my complaints) elsewhere.

Sincerely,
Andile Mcosana