Worst unrealistic service received

Hello everyone! Today I’m having the worst day and bad service from ikeja, currently ikeja has rendered an internet service to my household, since yesterday iv been struggling with internet access, I have no bandwidth since yesterday and iv launched a complaint and I didn’t get any help yesterday, spend the whole day & night without internet access! Today It worsened my Wave router is out of service and I reported the issue, what makes it worse the consultant who’s helping me by the name of Naledi, she’s asking me to Do a speed test on a router that is out of service with No internet access! Like really now guys! I advised her that I’m now using a secondary router to maintain our chat but she still insists that I must send a screenshot of the wave speed including a picture displaying the cable connection on my router! This is the second worst iv Service iv ever Received from Ikeja! This is madness