ST
Siphiwe T
1 reviews | Active since Jan 2016
01 Nov 2022, 14:33
Worst ISP with a horrid costumer service
I am rating Ikeja one star because there is no option for zero stars, that's how pathetic the service has been. Its been 3 days without any internet. The technician came on the 3rd day however the issue still persists. I have been calling for the entire time without any assistance nor correspondance whatsoever. When I initially app**** for their services it took at least a month for the installation even after paying, that should have been a red flag on my end but decided to give them the benefit of the doubt. These latest outages and inability to manage its customers is a true indication of how much they don't value it's customers.
Helpful (0)
Replies (2)0
Replies (2)
Ikeja's replyOfficial
01 Nov 2022, 15:57Hi Siphiwe,
Thank you for your feedback. It is very important to us that we provide the best possible service in the quickest way. I need to confirm your account, please can you confirm your ikeja number so I am able to check the history of your report? I will get back to you immediately on the number above.
It would be great to chat with your over the phone so I can better understand your experience and we can make sure you feel we have a plan in place that suits you.
best, Patrick the Head of Customer Service.
Thank you for your feedback. It is very important to us that we provide the best possible service in the quickest way. I need to confirm your account, please can you confirm your ikeja number so I am able to check the history of your report? I will get back to you immediately on the number above.
It would be great to chat with your over the phone so I can better understand your experience and we can make sure you feel we have a plan in place that suits you.
best, Patrick the Head of Customer Service.
Ikeja's reply01 Nov 2022, 15:57
Official
Hi Siphiwe,
Thank you for your feedback. It is very important to us that we provide the best possible service in the quickest way. I need to confirm your account, please can you confirm your ikeja number so I am able to check the history of your report? I will get back to you immediately on the number above.
It would be great to chat with your over the phone so I can better understand your experience and we can make sure you feel we have a plan in place that suits you.
best, Patrick the Head of Customer Service.
Thank you for your feedback. It is very important to us that we provide the best possible service in the quickest way. I need to confirm your account, please can you confirm your ikeja number so I am able to check the history of your report? I will get back to you immediately on the number above.
It would be great to chat with your over the phone so I can better understand your experience and we can make sure you feel we have a plan in place that suits you.
best, Patrick the Head of Customer Service.
ST
Siphiwe T's updateReviewer Update
01 Nov 2022, 16:48Hi Patrick,
I have had the worst experience with the service provider from the inception and just now. It's quite perplexing that all of this has been met with a rather cold response from the team from a new paying customer. I suppose customer retention is not Ikeja's strong suit or priority.
Account number 27281
I have had the worst experience with the service provider from the inception and just now. It's quite perplexing that all of this has been met with a rather cold response from the team from a new paying customer. I suppose customer retention is not Ikeja's strong suit or priority.
Account number 27281
ST
Siphiwe T's update01 Nov 2022, 16:48
Reviewer Update
Hi Patrick,
I have had the worst experience with the service provider from the inception and just now. It's quite perplexing that all of this has been met with a rather cold response from the team from a new paying customer. I suppose customer retention is not Ikeja's strong suit or priority.
Account number 27281
I have had the worst experience with the service provider from the inception and just now. It's quite perplexing that all of this has been met with a rather cold response from the team from a new paying customer. I suppose customer retention is not Ikeja's strong suit or priority.
Account number 27281