Worst ISP ever, stay away...

I wrote a review about this company some time ago, and I was then contacted by Patric, a manager from JHB, he said and did all the right things, apologized and all. My line speed has never been past 3MB, but that has not bothered me as I have been able to carry on with work and stuff. The customer service is pathetic, and that is just putting it mildly, in reality it is non existence. I have never had a correspondence with them that is within any acceptable time. Today I send them a message regarding my slow internet, it takes them 20 minutes to ask an irrelevant question, then 30 minutes to respond to my answer to the question. I do not even know why they have that support line, the employees seem to be sabotaging the company. Their connection is the worst, the past two months I have been on an upgraded line, 10MB, not even sure, but not a single day has my connection speed been higher than 3MB, this has to be the worst ISP ever, and the saddest thing is that they honestly could not care less