MM
Mandla M
1 reviews | Active since Aug 2019
09 Dec 2022, 16:45
Worst ISP and Poor Customer Care
Nothing ever works everyday I mast complain about the speed of the internet or internet not working and when I do on your number it’s always say wait for the agent can someone please help with better WiFi not this ikeja nonsense please
Their customer service agent had no clue what are they supposed to do its almost 2 months I complaint about one thing every day
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Replies (1)
Ikeja's replyOfficial
12 Dec 2022, 15:27Hello Mandla,
Thanks for reaching out and giving your feedback! Sorry about your experience. I have gone through our chat history and can see that you reached out to us a few times in December. It would be great to talk with you, I will call you this evening.
We will discuss the different connection issues you have, often Load shedding is affecting the tower you are connected to, but not your immediate area. My main goal is to ensure you feel heard and we make a solution moving forward.
Best, Patrick the Head of Cutsomer Engagement
Thanks for reaching out and giving your feedback! Sorry about your experience. I have gone through our chat history and can see that you reached out to us a few times in December. It would be great to talk with you, I will call you this evening.
We will discuss the different connection issues you have, often Load shedding is affecting the tower you are connected to, but not your immediate area. My main goal is to ensure you feel heard and we make a solution moving forward.
Best, Patrick the Head of Cutsomer Engagement
Ikeja's reply12 Dec 2022, 15:27
Official
Hello Mandla,
Thanks for reaching out and giving your feedback! Sorry about your experience. I have gone through our chat history and can see that you reached out to us a few times in December. It would be great to talk with you, I will call you this evening.
We will discuss the different connection issues you have, often Load shedding is affecting the tower you are connected to, but not your immediate area. My main goal is to ensure you feel heard and we make a solution moving forward.
Best, Patrick the Head of Cutsomer Engagement
Thanks for reaching out and giving your feedback! Sorry about your experience. I have gone through our chat history and can see that you reached out to us a few times in December. It would be great to talk with you, I will call you this evening.
We will discuss the different connection issues you have, often Load shedding is affecting the tower you are connected to, but not your immediate area. My main goal is to ensure you feel heard and we make a solution moving forward.
Best, Patrick the Head of Cutsomer Engagement