1 reviews | Active since Jul 2025
Worst Internet Provider
Ikeja Wave is the worst internet provider I have ever used. The internet is always down or slow. Everytime I get home after work I have to log a ticket with them coz I can’t use the internet it’s too slow. They will take forever to assist me and try to help me when I’m already in bed sleeping. If not they will contact me the next day when I’m at work and try to “HELP” me.
I pay for the whole month but I promise you I only get fast internet for like an hour or two the rest of the month the internet is too slow I have to connect my MTN pocket router so I can have internet.
They once sent a technician to come help and after he left the internet was back to normal “Too slow to use”. He said the tower im connected to has a lot of traffic and I told these ladies who assist me via WhatsApp to at least sort that out and they said they will see and till this day nothing was done all they do is Temporarily solutions till they knock off.
Thank you for outlining your concerns — we truly understand your frustration.
ikeja Wave is our best package yet, designed to provide a high internet speed that is stable and reliable. We have taken the time to thoroughly investigate the disruptions affecting your line.
As discussed over the phone, our network team conducted a full assessment and implemented necessary changes. During your conversation with one of our network managers, you confirmed that the line has improved. Please be assured that we remain committed to keeping the connection stable and will continue to monitor it closely.
Thank you for your patience throughout this process.
Kind regards,
Karabo
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Thank you for outlining your concerns — we truly understand your frustration.
ikeja Wave is our best package yet, designed to provide a high internet speed that is stable and reliable. We have taken the time to thoroughly investigate the disruptions affecting your line.
As discussed over the phone, our network team conducted a full assessment and implemented necessary changes. During your conversation with one of our network managers, you confirmed that the line has improved. Please be assured that we remain committed to keeping the connection stable and will continue to monitor it closely.
Thank you for your patience throughout this process.
Kind regards,
Karabo
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