KR
Kamogelo R
1 reviews | Active since Jul 2025
19 Jul 2025, 16:19
Worst internet connection.
Ikeja is the worst internet provider, I brought a R30 voucher for the hostpot for 7 days. I was able to buy the voucher and also load it, but all of it doesn't connect after I have. I tried reaching out to their WhatsApp team but they say they can't help and I should try a different Hotspot.
I couldn't understand as the Hotspot which I was using was working when I was loading in the voucher but when I must use it, I'm told to connect to another hostpot. This just showed me that when it comes to paying they are available but when they have to deliver value (what they promise) they can't.
This has happened to others around me and I wouldn't buy this ever or even advice someone to.
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Replies (1)
Ikeja's replyOfficial
21 Jul 2025, 16:07Good day Kamogelo,
Thank you for raising your concerns.
As discussed over the phone, the Hotspot you normally connect to will be troubleshooted and restored. We’ll continue assisting you further via our WhatsApp line. We appreciate you bringing this issue to our attention, as it also helps us improve the experience for other clients who may be connecting to the same Hotspot.
Thank you for your patience. Should you need any further assistance, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Karabo
***
Thank you for raising your concerns.
As discussed over the phone, the Hotspot you normally connect to will be troubleshooted and restored. We’ll continue assisting you further via our WhatsApp line. We appreciate you bringing this issue to our attention, as it also helps us improve the experience for other clients who may be connecting to the same Hotspot.
Thank you for your patience. Should you need any further assistance, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Karabo
***
Ikeja's reply21 Jul 2025, 16:07
Official
Good day Kamogelo,
Thank you for raising your concerns.
As discussed over the phone, the Hotspot you normally connect to will be troubleshooted and restored. We’ll continue assisting you further via our WhatsApp line. We appreciate you bringing this issue to our attention, as it also helps us improve the experience for other clients who may be connecting to the same Hotspot.
Thank you for your patience. Should you need any further assistance, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Karabo
***
Thank you for raising your concerns.
As discussed over the phone, the Hotspot you normally connect to will be troubleshooted and restored. We’ll continue assisting you further via our WhatsApp line. We appreciate you bringing this issue to our attention, as it also helps us improve the experience for other clients who may be connecting to the same Hotspot.
Thank you for your patience. Should you need any further assistance, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Karabo
***