FF
Felicity F
1 reviews | Active since Dec 2023
12 Nov 2024, 18:38
Worse service provider! Ikeja.... #BLACKFRIDAY
on the 27th October 2024 we woke up to a fallen ikeja connection pole/satellite.. we reported the incident immediately to ikeja customer care and responded the following day and said they'll send out people to help on the 6th November. This was soo inconsiderate of them as i told them that i work from home and depended on the internet to do my work..nevertheless my matter was not taken as urgent to them as the 6th came and passed still there's no network and the pole still bent. I paid for internet that i never got to enjoy! they are quick to disconnect on the 1st of every month yet their internet is always giving connection problems and they just had to nail it with ignorance at the end! #BLACKFRIDAY
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Replies (2)0
Replies (2)Ikeja's replyOfficial
12 Nov 2024, 18:47Good day Rethabile,
Thank you for your concern and interest in how we did not respond as you would have expected. We do apologize for the inconvenience.
Please note that as per our records you have decided to part ways with ikeja, and on the 13th we will come and collect our equipment.
We are sorry to see you go. If you would like to talk about giving us another chance, please chat directly to me on *** and we will respond accordingly.
Once again, we do apologize.
Regards,
Gillian
Senior Lead
Thank you for your concern and interest in how we did not respond as you would have expected. We do apologize for the inconvenience.
Please note that as per our records you have decided to part ways with ikeja, and on the 13th we will come and collect our equipment.
We are sorry to see you go. If you would like to talk about giving us another chance, please chat directly to me on *** and we will respond accordingly.
Once again, we do apologize.
Regards,
Gillian
Senior Lead
Ikeja's reply12 Nov 2024, 18:47
Official
Good day Rethabile,
Thank you for your concern and interest in how we did not respond as you would have expected. We do apologize for the inconvenience.
Please note that as per our records you have decided to part ways with ikeja, and on the 13th we will come and collect our equipment.
We are sorry to see you go. If you would like to talk about giving us another chance, please chat directly to me on *** and we will respond accordingly.
Once again, we do apologize.
Regards,
Gillian
Senior Lead
Thank you for your concern and interest in how we did not respond as you would have expected. We do apologize for the inconvenience.
Please note that as per our records you have decided to part ways with ikeja, and on the 13th we will come and collect our equipment.
We are sorry to see you go. If you would like to talk about giving us another chance, please chat directly to me on *** and we will respond accordingly.
Once again, we do apologize.
Regards,
Gillian
Senior Lead
FF
Felicity F's updateReviewer Update
12 Nov 2024, 19:11Hi Gillian,
Please note that the equipment has damaged my wall, make sure that my wall will be fixed and repainted before the equipment leaves my premises.
kind regards,
Please note that the equipment has damaged my wall, make sure that my wall will be fixed and repainted before the equipment leaves my premises.
kind regards,
FF
Felicity F's update12 Nov 2024, 19:11
Reviewer Update
Hi Gillian,
Please note that the equipment has damaged my wall, make sure that my wall will be fixed and repainted before the equipment leaves my premises.
kind regards,
Please note that the equipment has damaged my wall, make sure that my wall will be fixed and repainted before the equipment leaves my premises.
kind regards,
