TM
Thabo M
1 reviews | Active since Sept 2026
12 Sept 2026, 11:23
WiFi installation
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I was informed that the service cannot be connected because there is no network coverage in this area. Since the service cannot be provided here, I would like to request a full refund. I hope you can assist me with this as soon as possible. Thank you.
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Ikeja's replyOfficial
12 Sept 2026, 12:28Good day, Thabo,
Thank you for taking my call.
As per our conversation, unfortunately, we do not have coverage at your property. As explained, our network operates on a point-to-point connection, which requires a clear line of sight between your property and the tower in order to receive a signal. Our technicians have confirmed that your property does not have a clear line of sight to the tower. Therefore, we are unfortunately unable to proceed with the installation at this stage.
The refund process has already been initiated, as you have provided us with your banking details. We sincerely apologise for any inconvenience this may have caused. We hope that in the future, should you move to a different location within our coverage area, we will have the opportunity to provide you with our services.
Kind regards,
ikeja Support( Z,S)
Kind regards,
ikeja Support( Z,S)
Ikeja's reply12 Sept 2026, 12:28
Official
Good day, Thabo,
Thank you for taking my call.
As per our conversation, unfortunately, we do not have coverage at your property. As explained, our network operates on a point-to-point connection, which requires a clear line of sight between your property and the tower in order to receive a signal. Our technicians have confirmed that your property does not have a clear line of sight to the tower. Therefore, we are unfortunately unable to proceed with the installation at this stage.
The refund process has already been initiated, as you have provided us with your banking details. We sincerely apologise for any inconvenience this may have caused. We hope that in the future, should you move to a different location within our coverage area, we will have the opportunity to provide you with our services.
Kind regards,
ikeja Support( Z,S)
Kind regards,
ikeja Support( Z,S)