ZF
Zintle F
1 reviews | Active since Jan 2025
20 Jan 2026, 19:56
Whack service!!
I am working from home, fully paid for a service that I am not using because my WiFi has been down since yesterday.
I keep sending messages from WhatsApp, they take forever to respond and when they do they do not even resolve the issue at hand. This is really exhausting.
I have incurred extra charges as I had to unexpectedly buy data to keep working. I wouldn’t recommend this WiFi to anyone, and looking at the reviews they I see people have been experiencing the same issue for years and these people just don’t care🤬🤬
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Replies (1)
Ikeja's replyOfficial
20 Jan 2026, 20:09Good day Zintle
Thank you for taking my call, as per our conversation with your partner.We sincerely apologize for the inconvenience you have experienced due to the Wi-Fi outage. We fully understand how frustrating this situation is, especially as you are working from home and are paying for a service that has not been available to you since yesterday.
We do understand that the 7-day turnaround time can be frustrating since you have paid for the service, and we regret the impact this has had on your work and the additional costs you have incurred by having to purchase mobile data unexpectedly.
Regarding the delayed responses via WhatsApp, we acknowledge that this has added to your frustration. This is not the level of service we strive to provide, and we apologize for the poor communication and lack of timely resolution.
Thank you for your patience and for bringing this matter to our attention. We value your feedback and are committed to improving your experience with our service.
Kind Regards,
ikeja Support (C.M)
Thank you for taking my call, as per our conversation with your partner.We sincerely apologize for the inconvenience you have experienced due to the Wi-Fi outage. We fully understand how frustrating this situation is, especially as you are working from home and are paying for a service that has not been available to you since yesterday.
We do understand that the 7-day turnaround time can be frustrating since you have paid for the service, and we regret the impact this has had on your work and the additional costs you have incurred by having to purchase mobile data unexpectedly.
Regarding the delayed responses via WhatsApp, we acknowledge that this has added to your frustration. This is not the level of service we strive to provide, and we apologize for the poor communication and lack of timely resolution.
Thank you for your patience and for bringing this matter to our attention. We value your feedback and are committed to improving your experience with our service.
Kind Regards,
ikeja Support (C.M)
Ikeja's reply20 Jan 2026, 20:09
Official
Good day Zintle
Thank you for taking my call, as per our conversation with your partner.We sincerely apologize for the inconvenience you have experienced due to the Wi-Fi outage. We fully understand how frustrating this situation is, especially as you are working from home and are paying for a service that has not been available to you since yesterday.
We do understand that the 7-day turnaround time can be frustrating since you have paid for the service, and we regret the impact this has had on your work and the additional costs you have incurred by having to purchase mobile data unexpectedly.
Regarding the delayed responses via WhatsApp, we acknowledge that this has added to your frustration. This is not the level of service we strive to provide, and we apologize for the poor communication and lack of timely resolution.
Thank you for your patience and for bringing this matter to our attention. We value your feedback and are committed to improving your experience with our service.
Kind Regards,
ikeja Support (C.M)
Thank you for taking my call, as per our conversation with your partner.We sincerely apologize for the inconvenience you have experienced due to the Wi-Fi outage. We fully understand how frustrating this situation is, especially as you are working from home and are paying for a service that has not been available to you since yesterday.
We do understand that the 7-day turnaround time can be frustrating since you have paid for the service, and we regret the impact this has had on your work and the additional costs you have incurred by having to purchase mobile data unexpectedly.
Regarding the delayed responses via WhatsApp, we acknowledge that this has added to your frustration. This is not the level of service we strive to provide, and we apologize for the poor communication and lack of timely resolution.
Thank you for your patience and for bringing this matter to our attention. We value your feedback and are committed to improving your experience with our service.
Kind Regards,
ikeja Support (C.M)