BM
Bandlakazi M
1 reviews | Active since Oct 2025
01 Oct 2025, 10:32
Very very poor customer service!
Their service has become extremely poor!
I've had no internet access since Monday the 29/09/2025, it has been back and forth on the whatsapp chat until they decided not to answer me anymore yet I have paid for the service, I will never recommend ikeja to anyone!
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Replies (2)BM
Bandlakazi M's updateReviewer Update
01 Oct 2025, 12:14I'm extremely disappointed with your service, someone by the name of Karabo called me at 10:52 and assured me that my internet connection will be restored within 30 minutes from that time and still not restored I then phone back to follow up I get through Tsolofelo who put me on hold for more than 5 minutes while they having their own conversation on the background and she decided to drop the call, I call again and got through to Kabelo whom I asked to send me an email so I can forward it to my boss as proof why I'm unable to work he tells me he has escalated that to his team leader Caroline and he doesn't know how long it will take for me to receive the email, this is so frustrating. What does a person need to do to get better service
BM
Bandlakazi M's update01 Oct 2025, 12:14
Reviewer Update
I'm extremely disappointed with your service, someone by the name of Karabo called me at 10:52 and assured me that my internet connection will be restored within 30 minutes from that time and still not restored I then phone back to follow up I get through Tsolofelo who put me on hold for more than 5 minutes while they having their own conversation on the background and she decided to drop the call, I call again and got through to Kabelo whom I asked to send me an email so I can forward it to my boss as proof why I'm unable to work he tells me he has escalated that to his team leader Caroline and he doesn't know how long it will take for me to receive the email, this is so frustrating. What does a person need to do to get better service
Ikeja's replyOfficial
01 Oct 2025, 14:20Good day Bandlakazi,
Thank you for raising your concerns.
We are aware of the issue you are experiencing. This is why we reached out to you and other affected customers by phone to inform you that we were aware of the downtime and were working on restoring it. You were initially given an estimated restoration time of 30 minutes, however the issue was unfortunately not resolved within that timeframe. We then had to restart the process of reaching out to all affected clients again, which is why you had not yet been contacted when you called. WhatsApp messages with updates were also sent to clients during this time as explained to you over the phone, during this period of the month we generally experience a high volume of chats, which unfortunately causes delays in responses on WhatsApp.
When you contacted Tsholofelo, she confirmed that she was in the process of finding feedback for you. At the time she spoke to Karabo, he was on a call with another client which took a bit longer than expected. We acknowledge that there were a few minutes of silence during the call, and we sincerely apologize for that. This will be addressed with the consultant who assisted you.
Please note that after you spoke with Kabelo at 11:57, the email you requested was drafted and sent to the address you provided at 12:23.We truly understand your frustration. Please rest assured that we are working to restore your connection along with other affected clients. Once the issue is fully resolved, we will contact you immediately.
Thank you for your patience and understanding.Kind regards,
The ikeja Support Team
Thank you for raising your concerns.
We are aware of the issue you are experiencing. This is why we reached out to you and other affected customers by phone to inform you that we were aware of the downtime and were working on restoring it. You were initially given an estimated restoration time of 30 minutes, however the issue was unfortunately not resolved within that timeframe. We then had to restart the process of reaching out to all affected clients again, which is why you had not yet been contacted when you called. WhatsApp messages with updates were also sent to clients during this time as explained to you over the phone, during this period of the month we generally experience a high volume of chats, which unfortunately causes delays in responses on WhatsApp.
When you contacted Tsholofelo, she confirmed that she was in the process of finding feedback for you. At the time she spoke to Karabo, he was on a call with another client which took a bit longer than expected. We acknowledge that there were a few minutes of silence during the call, and we sincerely apologize for that. This will be addressed with the consultant who assisted you.
Please note that after you spoke with Kabelo at 11:57, the email you requested was drafted and sent to the address you provided at 12:23.We truly understand your frustration. Please rest assured that we are working to restore your connection along with other affected clients. Once the issue is fully resolved, we will contact you immediately.
Thank you for your patience and understanding.Kind regards,
The ikeja Support Team
Ikeja's reply01 Oct 2025, 14:20
Official
Good day Bandlakazi,
Thank you for raising your concerns.
We are aware of the issue you are experiencing. This is why we reached out to you and other affected customers by phone to inform you that we were aware of the downtime and were working on restoring it. You were initially given an estimated restoration time of 30 minutes, however the issue was unfortunately not resolved within that timeframe. We then had to restart the process of reaching out to all affected clients again, which is why you had not yet been contacted when you called. WhatsApp messages with updates were also sent to clients during this time as explained to you over the phone, during this period of the month we generally experience a high volume of chats, which unfortunately causes delays in responses on WhatsApp.
When you contacted Tsholofelo, she confirmed that she was in the process of finding feedback for you. At the time she spoke to Karabo, he was on a call with another client which took a bit longer than expected. We acknowledge that there were a few minutes of silence during the call, and we sincerely apologize for that. This will be addressed with the consultant who assisted you.
Please note that after you spoke with Kabelo at 11:57, the email you requested was drafted and sent to the address you provided at 12:23.We truly understand your frustration. Please rest assured that we are working to restore your connection along with other affected clients. Once the issue is fully resolved, we will contact you immediately.
Thank you for your patience and understanding.Kind regards,
The ikeja Support Team
Thank you for raising your concerns.
We are aware of the issue you are experiencing. This is why we reached out to you and other affected customers by phone to inform you that we were aware of the downtime and were working on restoring it. You were initially given an estimated restoration time of 30 minutes, however the issue was unfortunately not resolved within that timeframe. We then had to restart the process of reaching out to all affected clients again, which is why you had not yet been contacted when you called. WhatsApp messages with updates were also sent to clients during this time as explained to you over the phone, during this period of the month we generally experience a high volume of chats, which unfortunately causes delays in responses on WhatsApp.
When you contacted Tsholofelo, she confirmed that she was in the process of finding feedback for you. At the time she spoke to Karabo, he was on a call with another client which took a bit longer than expected. We acknowledge that there were a few minutes of silence during the call, and we sincerely apologize for that. This will be addressed with the consultant who assisted you.
Please note that after you spoke with Kabelo at 11:57, the email you requested was drafted and sent to the address you provided at 12:23.We truly understand your frustration. Please rest assured that we are working to restore your connection along with other affected clients. Once the issue is fully resolved, we will contact you immediately.
Thank you for your patience and understanding.Kind regards,
The ikeja Support Team