Very rude and not helpful staff

This is the worst network provider , Their network is continously slow and when you log a fault on their whatsapp number They take forever to respond and when they do they are very vague and not helpful. I work from Home and my wifi has been down since 10h00 on Monday and I logged a fault immediately but still no assistance till now. I called to speak to the manager apparently her name is Dorah , she was very rude and basically told me i will not be prioritised and must wait inline even after i told her i needed the network to work she wasnt helpful at all , very rude customer service