HM
Helen M
1 reviews | Active since Nov 2019
29 Apr 2026, 12:26
VERY POOR SERVICE
am extremely frustrated with the level of service I am receiving from Ikeja.
The internet connection is highly unreliable — it frequently goes down without any communication or notice. For example, I had no WiFi from 6pm yesterday and received no updates at all.
What is even more disappointing is the poor customer support. I have sent multiple WhatsApp messages and often wait 1–2 hours for a response. However, when support finally replies, they close the chat almost immediately if I do not respond within a minute — despite the fact that I had been waiting for hours with no feedback.
This lack of communication and inconsistent service is unacceptable.I am only still using Ikeja because of affordability, but the quality of service is extremely poor and continues to decline.
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
29 Apr 2026, 13:30Good day Helen
Please note that we attempted to contact you telephonically; however, the number went to voicemail. We sincerely apologise for any inconvenience caused.
We fully understand that the service experienced did not meet your expectations. Kindly be assured that this is not reflective of our standard, and we are actively working on improving the overall experience. At the time of the incident, we experienced a high volume of chats due to a network tower outage affecting connectivity. Communication was issued at 18:30PM to inform affected clients that the tower was down. This contributed to delays in response times on our side.
We appreciate your patience and understanding in this regard. Moving forward, we will focus on strengthening our response efficiency and ensuring clearer, faster communication during service disruptions. Please note that you are welcome to contact us on ***. Our contact centre is available daily from 07:00AM to 22:00PM.
Kind regards
ikeja support team (D.M)
Please note that we attempted to contact you telephonically; however, the number went to voicemail. We sincerely apologise for any inconvenience caused.
We fully understand that the service experienced did not meet your expectations. Kindly be assured that this is not reflective of our standard, and we are actively working on improving the overall experience. At the time of the incident, we experienced a high volume of chats due to a network tower outage affecting connectivity. Communication was issued at 18:30PM to inform affected clients that the tower was down. This contributed to delays in response times on our side.
We appreciate your patience and understanding in this regard. Moving forward, we will focus on strengthening our response efficiency and ensuring clearer, faster communication during service disruptions. Please note that you are welcome to contact us on ***. Our contact centre is available daily from 07:00AM to 22:00PM.
Kind regards
ikeja support team (D.M)
Ikeja's reply29 Apr 2026, 13:30
Official
Good day Helen
Please note that we attempted to contact you telephonically; however, the number went to voicemail. We sincerely apologise for any inconvenience caused.
We fully understand that the service experienced did not meet your expectations. Kindly be assured that this is not reflective of our standard, and we are actively working on improving the overall experience. At the time of the incident, we experienced a high volume of chats due to a network tower outage affecting connectivity. Communication was issued at 18:30PM to inform affected clients that the tower was down. This contributed to delays in response times on our side.
We appreciate your patience and understanding in this regard. Moving forward, we will focus on strengthening our response efficiency and ensuring clearer, faster communication during service disruptions. Please note that you are welcome to contact us on ***. Our contact centre is available daily from 07:00AM to 22:00PM.
Kind regards
ikeja support team (D.M)
Please note that we attempted to contact you telephonically; however, the number went to voicemail. We sincerely apologise for any inconvenience caused.
We fully understand that the service experienced did not meet your expectations. Kindly be assured that this is not reflective of our standard, and we are actively working on improving the overall experience. At the time of the incident, we experienced a high volume of chats due to a network tower outage affecting connectivity. Communication was issued at 18:30PM to inform affected clients that the tower was down. This contributed to delays in response times on our side.
We appreciate your patience and understanding in this regard. Moving forward, we will focus on strengthening our response efficiency and ensuring clearer, faster communication during service disruptions. Please note that you are welcome to contact us on ***. Our contact centre is available daily from 07:00AM to 22:00PM.
Kind regards
ikeja support team (D.M)
HM
Helen M's updateReviewer Update
29 Apr 2026, 15:49 Thank you for responding . I did not receive any missed calls from your side. Unfortunately, communication with IKEJA is limited to WhatsApp, and the delays in response time is so ridiculous and concerning. Waiting up to three hours for feedback is very frustrating.You really need to have more staff available and hands-on with WhatsApp so that clients can receive quicker responses.
HM
Helen M's update29 Apr 2026, 15:49
Reviewer Update
Thank you for responding . I did not receive any missed calls from your side. Unfortunately, communication with IKEJA is limited to WhatsApp, and the delays in response time is so ridiculous and concerning. Waiting up to three hours for feedback is very frustrating.You really need to have more staff available and hands-on with WhatsApp so that clients can receive quicker responses.
Ikeja's replyOfficial
29 Apr 2026, 17:03Good day Helen
Thank you for taking my call earlier. Once again, we sincerely apologise for your experience. We have carefully considered all the points you raised and appreciate you bringing them to our attention. Your feedback is valuable, and we will use it to improve our service and ensure a better experience going forward.
As discussed during our call, we will also provide you with an update regarding the communication matter you raised.Thank you for your understanding and patience.
Kind regards,
ikeja support team (D.M)
Thank you for taking my call earlier. Once again, we sincerely apologise for your experience. We have carefully considered all the points you raised and appreciate you bringing them to our attention. Your feedback is valuable, and we will use it to improve our service and ensure a better experience going forward.
As discussed during our call, we will also provide you with an update regarding the communication matter you raised.Thank you for your understanding and patience.
Kind regards,
ikeja support team (D.M)
Ikeja's reply29 Apr 2026, 17:03
Official
Good day Helen
Thank you for taking my call earlier. Once again, we sincerely apologise for your experience. We have carefully considered all the points you raised and appreciate you bringing them to our attention. Your feedback is valuable, and we will use it to improve our service and ensure a better experience going forward.
As discussed during our call, we will also provide you with an update regarding the communication matter you raised.Thank you for your understanding and patience.
Kind regards,
ikeja support team (D.M)
Thank you for taking my call earlier. Once again, we sincerely apologise for your experience. We have carefully considered all the points you raised and appreciate you bringing them to our attention. Your feedback is valuable, and we will use it to improve our service and ensure a better experience going forward.
As discussed during our call, we will also provide you with an update regarding the communication matter you raised.Thank you for your understanding and patience.
Kind regards,
ikeja support team (D.M)