Unwanted Internet disruptions

I joined Ikeja in June 2023 with no hustle at all. However, lately I have been having internet disruptions, and had to contact Ikeja support-only to learn that the towers I am connected to is offline hence the issue. The question is, why wait for customer to complain about connectivity. Shouldn't there be some system alert when there are interruptions affecting internet services and advice customers accordingly? It has been frustrating on my end to constantly calling almost everyday on connectivity issues, when I am a paying customer and had to resort to other internet providers to get me through the day. Overall, happy with the service, internet speed and service support and customer care. They need to iron out some kinks and improve on their service offering