WM
Wandi M
1 reviews | Active since May 2020
14 Jan 2026, 15:28
Unreliable WIFI
It's been 2 weeks full now since my WIFI is going on and off. They scheduled technician to come to my place this past Monday, they arrived changed the router, you could see that this is an old or used one. Later that same day the WIFI started the same old on and off. It's like every 30 seconds the connection keeps disappearing on all of our devices including the TV.
Today on WhatsApp I chat with a lady, she kept on asking what app am I using on my TV which this was not the case.
What's annoying about all this I can't work from home anymore and I can't even use the WIFI that I payed for.
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Replies (1)
Ikeja's replyOfficial
14 Jan 2026, 16:03Good day Wandi
We sincerely apologise for the ongoing connectivity issues you have been experiencing and for the frustration this has caused. We understand how disruptive it is to have an unstable connection, especially when it affects your ability to work from home and use the service you are paying for.
Your matter has been escalated for further investigation to ensure a proper and lasting resolution. Our network team will review the connection and network stability to identify and correct the cause of the intermittent connectivity.
Thank you for your patience, and we appreciate you bringing this to our attention. We remain committed to resolving this issue as quickly as possible.
Kind Regards
ikeja Support (C.M)
We sincerely apologise for the ongoing connectivity issues you have been experiencing and for the frustration this has caused. We understand how disruptive it is to have an unstable connection, especially when it affects your ability to work from home and use the service you are paying for.
Your matter has been escalated for further investigation to ensure a proper and lasting resolution. Our network team will review the connection and network stability to identify and correct the cause of the intermittent connectivity.
Thank you for your patience, and we appreciate you bringing this to our attention. We remain committed to resolving this issue as quickly as possible.
Kind Regards
ikeja Support (C.M)
Ikeja's reply14 Jan 2026, 16:03
Official
Good day Wandi
We sincerely apologise for the ongoing connectivity issues you have been experiencing and for the frustration this has caused. We understand how disruptive it is to have an unstable connection, especially when it affects your ability to work from home and use the service you are paying for.
Your matter has been escalated for further investigation to ensure a proper and lasting resolution. Our network team will review the connection and network stability to identify and correct the cause of the intermittent connectivity.
Thank you for your patience, and we appreciate you bringing this to our attention. We remain committed to resolving this issue as quickly as possible.
Kind Regards
ikeja Support (C.M)
We sincerely apologise for the ongoing connectivity issues you have been experiencing and for the frustration this has caused. We understand how disruptive it is to have an unstable connection, especially when it affects your ability to work from home and use the service you are paying for.
Your matter has been escalated for further investigation to ensure a proper and lasting resolution. Our network team will review the connection and network stability to identify and correct the cause of the intermittent connectivity.
Thank you for your patience, and we appreciate you bringing this to our attention. We remain committed to resolving this issue as quickly as possible.
Kind Regards
ikeja Support (C.M)