FT
Fezile T
1 reviews | Active since Aug 2023
21 Jan 2026, 16:15
Unreliable ikeja wifi
"Hello Peter, Re: Unresolved WiFi Issue My Ikeja WiFi has been disconnecting every 20 minutes since 16 January 2026. I've waited over an hour for a response from the consultant on WhatsApp with no luck. Despite paying monthly, the service is unreliable. Empty promises haven't fixed this. Please look into it urgently. Thanks"
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Ikeja's replyOfficial
21 Jan 2026, 16:39Good day Fezile
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you’ve experienced.
We understand how frustrating it is to have an unstable connection, especially when you are paying for a monthly service. The repeated disconnections and the delay in response on WhatsApp are not the level of service we strive to provide.
Your issue has been escalated for urgent investigation, and our technical team is looking into the cause of the frequent disconnections. A consultant will contact you shortly with an update and, if necessary, arrange a site visit to resolve the problem as quickly as possible.
We appreciate your patience and assure you that we are committed to restoring a stable and reliable connection.
Kind Regards
ikeja Support (C.M)
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you’ve experienced.
We understand how frustrating it is to have an unstable connection, especially when you are paying for a monthly service. The repeated disconnections and the delay in response on WhatsApp are not the level of service we strive to provide.
Your issue has been escalated for urgent investigation, and our technical team is looking into the cause of the frequent disconnections. A consultant will contact you shortly with an update and, if necessary, arrange a site visit to resolve the problem as quickly as possible.
We appreciate your patience and assure you that we are committed to restoring a stable and reliable connection.
Kind Regards
ikeja Support (C.M)
Ikeja's reply21 Jan 2026, 16:39
Official
Good day Fezile
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you’ve experienced.
We understand how frustrating it is to have an unstable connection, especially when you are paying for a monthly service. The repeated disconnections and the delay in response on WhatsApp are not the level of service we strive to provide.
Your issue has been escalated for urgent investigation, and our technical team is looking into the cause of the frequent disconnections. A consultant will contact you shortly with an update and, if necessary, arrange a site visit to resolve the problem as quickly as possible.
We appreciate your patience and assure you that we are committed to restoring a stable and reliable connection.
Kind Regards
ikeja Support (C.M)
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you’ve experienced.
We understand how frustrating it is to have an unstable connection, especially when you are paying for a monthly service. The repeated disconnections and the delay in response on WhatsApp are not the level of service we strive to provide.
Your issue has been escalated for urgent investigation, and our technical team is looking into the cause of the frequent disconnections. A consultant will contact you shortly with an update and, if necessary, arrange a site visit to resolve the problem as quickly as possible.
We appreciate your patience and assure you that we are committed to restoring a stable and reliable connection.
Kind Regards
ikeja Support (C.M)