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Delisile M

1 reviews | Active since Jul 2020

11 Jun 2024, 18:58

Unreliable connection

Ikeja has been having a lot of internet disconection lately. Today the whole day there is no network and the agents are not even attending to Chats on WhatsApp I have been sending texts to report but not even a single answer. I lost full day of connetion yet they wont even compensate by giving me an extra day connection they disconect axactly on the first of the month if premium not paid. I start my axam on Friday and i need a reliable connection to write. Ikeja prime 25325

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Replies (3)
Ikeja
Ikeja's reply13 Jun 2024, 07:13
Official
Good day Delisile,

Thank you for your feedback. We do apologize for the inconvenience caused. Please be advised that we encourage you to chat to us on *** and we will chat back to you. 

Once again, we do apologize for the inconvenience. 
Regards,
Gillian
Senior Lead
DM
Delisile M's update13 Jun 2024, 11:06
Reviewer Update
Chatting do you on +***8 makes no difference as you so not respond at all when you know you have a connection problem you only respond when its about accountnts and money and not fixing your connetion. You only fixed the connetion yesterday late aftenoon after we lost a day and a half of connection. Just now your connection is off again and you are not respondibg to my chats on this number you keep on giving us as if it solves our problems. I am writing axams online and this is so frustrating.
Ikeja
Ikeja's reply28 Jun 2024, 07:26
Official
Good day Delisile,

Thank you for your feedback. We do apologize for the inconvenience. 

Please may I ask that you chat to us on Whatsapp, and ask for me directly. I will assist you from there. 

We do apologize for the inconvenience and thank you for your patience. 

Regards,
Gillian
ikeja Wireless Team!