Unnecessary charges!

I wanted to change Ikeja password on the WhatsApp self service. I completed the questionnaire, at the end of the questionnaire I was told that I need to pay 100 in order to proceed. I did not I just left the chat.

After 2 days, again I tried to change my password a consultant told me it will be 100. What I do not understand is that why I'm being charged to change a simple password. I did not pay still, then on the 30 December I tried with the intention of paying because I had no choice. I was requested to provide with the old password and the new one. It was changed without any hassles at no cost.

Ikeja is really robbing us!