ND
Nonhlanhla D

1 reviews | Active since Apr 2024

11 Apr 2024, 08:22

Unhappy customer

Paid for the service on the 11th March, no communication from them there after, few days after payment I called to enquire about installation, got given their WhatsApp number, then they said installation will be done on the 27th of March. On the 27th technician calls that he'll come, then later on calls and says they had a problem and will have to reschedule and do the installation on the 9th of April. Now on the 9th he calls in the morning to say they'll be working in my area so they will come, boom again later he calls around 7pm to say they can't come again! He will come on the following morning, so I waited for the call as I was already angry with all this delay, but nothing no communication on the day.

They have the worst service when it comes to delivering on their promises, so the best option is to just cancel and get a refund, but guess what! Even the cancelation you'll be going around in circles as the whatsapp line is always slow when it comes to getting an agent.

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Replies (1)
Ikeja
Ikeja's reply15 Apr 2024, 09:50
Official
Good day Nonhlanhla,

Thank you for the feedback and we do apologize for the inconvenience caused.

Please may we ask that you chat to us and you can ask to speak to me directly if the matter had not been resolved and I will gladly escalate it for you. 

We once again, do apologize. 

Regards,
Gillian
Senior Lead