SM
Simphiwe M
1 reviews | Active since Oct 2020
27 Aug 2025, 15:17
Unfair wi-fi repair charges for range extender
I am one of their old clients yet today they want R250 to fix a range extender for their own wi-fi for which I pay every month.
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Ikeja's replyOfficial
27 Aug 2025, 15:52Good day Simphiwe
Thank you for raising your concern. As discussed during our phone conversation, a call-out fee is applicable for range extender queries, as the device becomes the client’s property once purchased. The contract confirming the purchase of the router pole is available, and we can provide it to you upon request. Please note that this policy applies to all our clients. We sincerely apologize for any inconvenience this may cause.
Kind regards
Dorah
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Thank you for raising your concern. As discussed during our phone conversation, a call-out fee is applicable for range extender queries, as the device becomes the client’s property once purchased. The contract confirming the purchase of the router pole is available, and we can provide it to you upon request. Please note that this policy applies to all our clients. We sincerely apologize for any inconvenience this may cause.
Kind regards
Dorah
***
Ikeja's reply27 Aug 2025, 15:52
Official
Good day Simphiwe
Thank you for raising your concern. As discussed during our phone conversation, a call-out fee is applicable for range extender queries, as the device becomes the client’s property once purchased. The contract confirming the purchase of the router pole is available, and we can provide it to you upon request. Please note that this policy applies to all our clients. We sincerely apologize for any inconvenience this may cause.
Kind regards
Dorah
***
Thank you for raising your concern. As discussed during our phone conversation, a call-out fee is applicable for range extender queries, as the device becomes the client’s property once purchased. The contract confirming the purchase of the router pole is available, and we can provide it to you upon request. Please note that this policy applies to all our clients. We sincerely apologize for any inconvenience this may cause.
Kind regards
Dorah
***