NZ
Ntombenhle Z
1 reviews | Active since Jul 2023
15 Jul 2023, 15:45
Tower down
Bad service, it’s been close to a week with interrupted connection or let me say no connection at all , a whole week of fixing the tower and nothing is being done . Lost several days of work and WhatsApp team is just useless takes long to reply and when they do reply they are no help at all . Never opt in for their service
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Replies (1)
Ikeja's replyOfficial
17 Jul 2023, 12:07Good day Ntombenhle
I hope you are well, thank you for the feedback and we do apologize for the inconvenience caused
I can see that the ticket was logged on the 13th of July. We operate on a 72-hour SLA however there is a team scheduled to come through to you today on the 17th of July.
Please contact us if you are still having any concerns regarding the above or if you have any issues we are more than happy to contact you.
Kind regards
Dorah Senior Customer Lead
I hope you are well, thank you for the feedback and we do apologize for the inconvenience caused
I can see that the ticket was logged on the 13th of July. We operate on a 72-hour SLA however there is a team scheduled to come through to you today on the 17th of July.
Please contact us if you are still having any concerns regarding the above or if you have any issues we are more than happy to contact you.
Kind regards
Dorah Senior Customer Lead
Ikeja's reply17 Jul 2023, 12:07
Official
Good day Ntombenhle
I hope you are well, thank you for the feedback and we do apologize for the inconvenience caused
I can see that the ticket was logged on the 13th of July. We operate on a 72-hour SLA however there is a team scheduled to come through to you today on the 17th of July.
Please contact us if you are still having any concerns regarding the above or if you have any issues we are more than happy to contact you.
Kind regards
Dorah Senior Customer Lead
I hope you are well, thank you for the feedback and we do apologize for the inconvenience caused
I can see that the ticket was logged on the 13th of July. We operate on a 72-hour SLA however there is a team scheduled to come through to you today on the 17th of July.
Please contact us if you are still having any concerns regarding the above or if you have any issues we are more than happy to contact you.
Kind regards
Dorah Senior Customer Lead