AP
Anele P
1 reviews | Active since Aug 2024
11 Mar 2026, 08:07
Totally frustrated customer
At this point, I strongly suggest that you collect your equipment as soon as possible. This entire experience has been unacceptable. Your WhatsApp channel is completely ineffective — the response time is shocking, and it’s clear that support is not being taken seriously. For the past three months, your teams have been out repeatedly with zero improvement. I still cannot maintain a stable connection for more than 10 minutes at a time. This is beyond frustrating; it is a complete failure in service delivery. I am honestly appalled by the inconsistency, the lack of accountability, and the ongoing disruptions. This level of service is not just disappointing — it is entirely unacceptable.
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Ikeja's replyOfficial
11 Mar 2026, 11:12Hi Anele,
We’re truly sorry to hear about your experience and understand how frustrating this must be. We can confirm that a team has been sent out multiple times, five visits within the past two months and we sincerely apologize that the issue has still not been fully resolved. This is certainly not the level of service we aim to provide.
Please know that your feedback is taken seriously, and we will escalate this matter for further investigation to ensure a lasting resolution. Thank you for bringing this to our attention. We will be in contact shortly to advise further.
Regards,
ikeja Support Team (M.D)
We’re truly sorry to hear about your experience and understand how frustrating this must be. We can confirm that a team has been sent out multiple times, five visits within the past two months and we sincerely apologize that the issue has still not been fully resolved. This is certainly not the level of service we aim to provide.
Please know that your feedback is taken seriously, and we will escalate this matter for further investigation to ensure a lasting resolution. Thank you for bringing this to our attention. We will be in contact shortly to advise further.
Regards,
ikeja Support Team (M.D)
Ikeja's reply11 Mar 2026, 11:12
Official
Hi Anele,
We’re truly sorry to hear about your experience and understand how frustrating this must be. We can confirm that a team has been sent out multiple times, five visits within the past two months and we sincerely apologize that the issue has still not been fully resolved. This is certainly not the level of service we aim to provide.
Please know that your feedback is taken seriously, and we will escalate this matter for further investigation to ensure a lasting resolution. Thank you for bringing this to our attention. We will be in contact shortly to advise further.
Regards,
ikeja Support Team (M.D)
We’re truly sorry to hear about your experience and understand how frustrating this must be. We can confirm that a team has been sent out multiple times, five visits within the past two months and we sincerely apologize that the issue has still not been fully resolved. This is certainly not the level of service we aim to provide.
Please know that your feedback is taken seriously, and we will escalate this matter for further investigation to ensure a lasting resolution. Thank you for bringing this to our attention. We will be in contact shortly to advise further.
Regards,
ikeja Support Team (M.D)