MC
Mapule C
1 reviews | Active since Jan 2024
11 Jun 2024, 20:09
They don't deserve the 1 star it should be on minus zero
Worst service provider I regret the day I signed up for this, each and every week you receive an sms about the tower being down. If it's not the tower it's the stupid connection, it disconnect every 15 minutes. We are streaming and internet is buffing when I told them they say I must connect 1 device but they didn't tell me that the first time. Every week I talk to their agent but nothing changes as I am typing I'm using data but I paid for a service and I'm not getting it, they won't even compensate you for the day lost. I wouldn't recommend it to anyone it's bad really bad they don't even deserve the1 star it should be on minus zero
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
13 Jun 2024, 07:15Good day Mapule,
We do apologize for the inconvenience caused in this regard. Please be advised that if however you are in the Daveyton area, the fiber line was down.
If you need further assistance, please chat to us on *** and we will chat back.
Once again, we do apologize.
Regards,
Gillian
Senior Lead
We do apologize for the inconvenience caused in this regard. Please be advised that if however you are in the Daveyton area, the fiber line was down.
If you need further assistance, please chat to us on *** and we will chat back.
Once again, we do apologize.
Regards,
Gillian
Senior Lead
Ikeja's reply13 Jun 2024, 07:15
Official
Good day Mapule,
We do apologize for the inconvenience caused in this regard. Please be advised that if however you are in the Daveyton area, the fiber line was down.
If you need further assistance, please chat to us on *** and we will chat back.
Once again, we do apologize.
Regards,
Gillian
Senior Lead
We do apologize for the inconvenience caused in this regard. Please be advised that if however you are in the Daveyton area, the fiber line was down.
If you need further assistance, please chat to us on *** and we will chat back.
Once again, we do apologize.
Regards,
Gillian
Senior Lead
MC
Mapule C's updateReviewer Update
13 Jun 2024, 13:56Good day
I stay in Tsakane and every week I get an sms saying the same thing about the tower being down.
Your connection is really bad, I'm working from home and disconnect every 5 minutes even less. I did a speed test and it's on 0.5 what the **** is that.
Your service is poor, whatssapp line worse you don't get any help there, they even ignore you and respond when they feel like it.
Maybe I must report this to ICASA coz clearly you not doing anything about it. I can't complain about the same thing every day. You are a **** you not providing the service you selling
I stay in Tsakane and every week I get an sms saying the same thing about the tower being down.
Your connection is really bad, I'm working from home and disconnect every 5 minutes even less. I did a speed test and it's on 0.5 what the **** is that.
Your service is poor, whatssapp line worse you don't get any help there, they even ignore you and respond when they feel like it.
Maybe I must report this to ICASA coz clearly you not doing anything about it. I can't complain about the same thing every day. You are a **** you not providing the service you selling
MC
Mapule C's update13 Jun 2024, 13:56
Reviewer Update
Good day
I stay in Tsakane and every week I get an sms saying the same thing about the tower being down.
Your connection is really bad, I'm working from home and disconnect every 5 minutes even less. I did a speed test and it's on 0.5 what the **** is that.
Your service is poor, whatssapp line worse you don't get any help there, they even ignore you and respond when they feel like it.
Maybe I must report this to ICASA coz clearly you not doing anything about it. I can't complain about the same thing every day. You are a **** you not providing the service you selling
I stay in Tsakane and every week I get an sms saying the same thing about the tower being down.
Your connection is really bad, I'm working from home and disconnect every 5 minutes even less. I did a speed test and it's on 0.5 what the **** is that.
Your service is poor, whatssapp line worse you don't get any help there, they even ignore you and respond when they feel like it.
Maybe I must report this to ICASA coz clearly you not doing anything about it. I can't complain about the same thing every day. You are a **** you not providing the service you selling
Ikeja's replyOfficial
28 Jun 2024, 07:25Good day Mapule,
Thank your feedback. We do apologize for the inconvenience.
Please advise have you been connected and staying online.
Please chat to me on *** and we can resolve this together.
Thank you for your patience.
Regards,
Gillian
ikeja Wireless Team!
Thank your feedback. We do apologize for the inconvenience.
Please advise have you been connected and staying online.
Please chat to me on *** and we can resolve this together.
Thank you for your patience.
Regards,
Gillian
ikeja Wireless Team!
Ikeja's reply28 Jun 2024, 07:25
Official
Good day Mapule,
Thank your feedback. We do apologize for the inconvenience.
Please advise have you been connected and staying online.
Please chat to me on *** and we can resolve this together.
Thank you for your patience.
Regards,
Gillian
ikeja Wireless Team!
Thank your feedback. We do apologize for the inconvenience.
Please advise have you been connected and staying online.
Please chat to me on *** and we can resolve this together.
Thank you for your patience.
Regards,
Gillian
ikeja Wireless Team!