AM
Anathi M
1 reviews | Active since Oct 2021
01 May 2025, 17:09
The service at Ikeja is horrible, their WiFi always disconnects and they take hours to respond on their WhatsApp line
The service at Ikeja is horrible, their WiFi always disconnects and they take hours to respond on their WhatsApp line. It literally disconnects every day and you have to be in contact with them every single time. It’s annoying really because you can’t do anything. Nothing works even if you reboot
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Ikeja's replyOfficial
01 May 2025, 20:20Good day, Anathi,
Thank you for bringing the issue you’re experiencing to our attention. We sincerely apologize for the inconvenience you have faced. This is not the level of service we aim to provide to our valued clients. We have reached out to you via WhatsApp, phone call, and email. Our network team has made some adjustments to your connection, and we will be monitoring it throughout the night. We will also contact you soon to check on the network's performance on your end.
We appreciate your patience, and we will do everything we can to resolve this issue. If you have any additional information to share, please don’t hesitate to contact us on our WhatsApp line at *** or via phone at ***. Alternatively, you can also respond to the email we sent you.
Kind regards, Karabo
Thank you for bringing the issue you’re experiencing to our attention. We sincerely apologize for the inconvenience you have faced. This is not the level of service we aim to provide to our valued clients. We have reached out to you via WhatsApp, phone call, and email. Our network team has made some adjustments to your connection, and we will be monitoring it throughout the night. We will also contact you soon to check on the network's performance on your end.
We appreciate your patience, and we will do everything we can to resolve this issue. If you have any additional information to share, please don’t hesitate to contact us on our WhatsApp line at *** or via phone at ***. Alternatively, you can also respond to the email we sent you.
Kind regards, Karabo
Ikeja's reply01 May 2025, 20:20
Official
Good day, Anathi,
Thank you for bringing the issue you’re experiencing to our attention. We sincerely apologize for the inconvenience you have faced. This is not the level of service we aim to provide to our valued clients. We have reached out to you via WhatsApp, phone call, and email. Our network team has made some adjustments to your connection, and we will be monitoring it throughout the night. We will also contact you soon to check on the network's performance on your end.
We appreciate your patience, and we will do everything we can to resolve this issue. If you have any additional information to share, please don’t hesitate to contact us on our WhatsApp line at *** or via phone at ***. Alternatively, you can also respond to the email we sent you.
Kind regards, Karabo
Thank you for bringing the issue you’re experiencing to our attention. We sincerely apologize for the inconvenience you have faced. This is not the level of service we aim to provide to our valued clients. We have reached out to you via WhatsApp, phone call, and email. Our network team has made some adjustments to your connection, and we will be monitoring it throughout the night. We will also contact you soon to check on the network's performance on your end.
We appreciate your patience, and we will do everything we can to resolve this issue. If you have any additional information to share, please don’t hesitate to contact us on our WhatsApp line at *** or via phone at ***. Alternatively, you can also respond to the email we sent you.
Kind regards, Karabo