JP
Jennifer P
1 reviews | Active since Nov 2013
15 Dec 2023, 07:52
Terrible service provider
This provider has the worst service ice encountered. Extremely slow speeds but in addition the service stops working and you have to jump through hoops of removing cables and reconnecting and sending pictures to the customer service. Most frustrating thing ever. The troubleshooting will go on for an hour then you're handed over to an expert who asks you to jump through more troubleshooting hoops. Every month. More than once if you are unlucky.
I absolutely do not recommend you use this service. Try other services.
Helpful (0)
Replies (1)0
Replies (1)Ikeja's replyOfficial
22 Dec 2023, 18:43Good day Jennifer,
We thank you for the feedback. We do apologize for the inconvenience.
Please we encourage you to always chat to us on *** and we will gladly assist you. You could even ask to speak with me.
Once again, we do apologize.
Thank you.
Gillian
Senior Lead
We thank you for the feedback. We do apologize for the inconvenience.
Please we encourage you to always chat to us on *** and we will gladly assist you. You could even ask to speak with me.
Once again, we do apologize.
Thank you.
Gillian
Senior Lead
Ikeja's reply22 Dec 2023, 18:43
Official
Good day Jennifer,
We thank you for the feedback. We do apologize for the inconvenience.
Please we encourage you to always chat to us on *** and we will gladly assist you. You could even ask to speak with me.
Once again, we do apologize.
Thank you.
Gillian
Senior Lead
We thank you for the feedback. We do apologize for the inconvenience.
Please we encourage you to always chat to us on *** and we will gladly assist you. You could even ask to speak with me.
Once again, we do apologize.
Thank you.
Gillian
Senior Lead
