LM
Lelethu M
1 reviews | Active since Nov 2025
28 Nov 2025, 10:36
Terrible Service (ikeja CPT)
Let me first start by expressing that if there was an option for ZERO stars, that definitely would have been my pick. The level of POOR service I have received from your juniour consultant (Fikile), so called team leader (Thembi) and technician (John) is unmatched.
If you ever consider this network provider, be sure to experience terrible service, terrible connection and NO resolution.
This will save you time, money, your peace and potentially your job if you are working from home.
My next stop is at LinkedIn. Peter Coetzee has to know the level of service we experience from the ikeja employees. I wonder if the CEO and co-founders use ikeja...
********** is un understatement!
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Ikeja's replyOfficial
28 Nov 2025, 12:14Good day Lelethu.
Thank you for taking my call earlier today.As discussed, your account was placed under maintenance on 26 November 2025, and you were initially scheduled for 1 December 2025. You mentioned that you are not available during the week, so I offered two alternative dates that would better accommodate you, 29 November 2025 or Saturday, 06 December 2025. However, you opted to proceed with an uninstall.
I explained our turnaround time of 7 working days, excluding weekends and public holidays. This applies to all our customers. I am sorry you feel that we do not care, however our customers are always our first priority. This is why I made arrangements to find a date that suited you best.
We would truly hate to lose you as a customer, but we also need to follow the correct procedures so we can resolve your matter as efficiently as possible.Once again, I sincerely apologize for the inconvenience caused.
Kind regards,
ikeja wireless (TS)
Thank you for taking my call earlier today.As discussed, your account was placed under maintenance on 26 November 2025, and you were initially scheduled for 1 December 2025. You mentioned that you are not available during the week, so I offered two alternative dates that would better accommodate you, 29 November 2025 or Saturday, 06 December 2025. However, you opted to proceed with an uninstall.
I explained our turnaround time of 7 working days, excluding weekends and public holidays. This applies to all our customers. I am sorry you feel that we do not care, however our customers are always our first priority. This is why I made arrangements to find a date that suited you best.
We would truly hate to lose you as a customer, but we also need to follow the correct procedures so we can resolve your matter as efficiently as possible.Once again, I sincerely apologize for the inconvenience caused.
Kind regards,
ikeja wireless (TS)
Ikeja's reply28 Nov 2025, 12:14
Official
Good day Lelethu.
Thank you for taking my call earlier today.As discussed, your account was placed under maintenance on 26 November 2025, and you were initially scheduled for 1 December 2025. You mentioned that you are not available during the week, so I offered two alternative dates that would better accommodate you, 29 November 2025 or Saturday, 06 December 2025. However, you opted to proceed with an uninstall.
I explained our turnaround time of 7 working days, excluding weekends and public holidays. This applies to all our customers. I am sorry you feel that we do not care, however our customers are always our first priority. This is why I made arrangements to find a date that suited you best.
We would truly hate to lose you as a customer, but we also need to follow the correct procedures so we can resolve your matter as efficiently as possible.Once again, I sincerely apologize for the inconvenience caused.
Kind regards,
ikeja wireless (TS)
Thank you for taking my call earlier today.As discussed, your account was placed under maintenance on 26 November 2025, and you were initially scheduled for 1 December 2025. You mentioned that you are not available during the week, so I offered two alternative dates that would better accommodate you, 29 November 2025 or Saturday, 06 December 2025. However, you opted to proceed with an uninstall.
I explained our turnaround time of 7 working days, excluding weekends and public holidays. This applies to all our customers. I am sorry you feel that we do not care, however our customers are always our first priority. This is why I made arrangements to find a date that suited you best.
We would truly hate to lose you as a customer, but we also need to follow the correct procedures so we can resolve your matter as efficiently as possible.Once again, I sincerely apologize for the inconvenience caused.
Kind regards,
ikeja wireless (TS)