1 reviews | Active since Mar 2024
Terrible service
I made my payment on the 23rd and i was promised that my installation will be done on Friday but the technician never pitched. Despite me calling him all day to verify if he's still coming he later sent me an SMS to say he won't come. I then called their office to confirm if the installation will be done on Monday and i was promised again that it will definitely be done but i received a call at 4pm to be told that it will now be done on Wednesday.
The service provided by Ikeja is terrible and they definitely do not understand customer service. Your people are not trained to interact with customers effectively and they definitely do not know how to build relationships.
I've been texting your WhatsApp since last night and no one is confirming anything with me.
anyway, i hope you guys enjoy my money.
We are sorry for the inconvenience in regards to your installation.
I have now contacted the team to assist in finding our what we can do to get this done for you as soon as possible.
Please chat to us on *** and ask to speak to me and I will take over until you are part of the ikeja family.
We once again, do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
We are sorry for the inconvenience in regards to your installation.
I have now contacted the team to assist in finding our what we can do to get this done for you as soon as possible.
Please chat to us on *** and ask to speak to me and I will take over until you are part of the ikeja family.
We once again, do apologize for the inconvenience.
Regards,
Gillian
Senior Lead
Every interaction i have with your company gives me more reasons to not want to do any form of business with you.
Every interaction i have with your company gives me more reasons to not want to do any form of business with you.
I have asked that they call you to schedule a date.
Thank you Lebotho.
Gillian
I have asked that they call you to schedule a date.
Thank you Lebotho.
Gillian