SG
Sinazo G

1 reviews | Active since Sept 2024

06 Sept 2024, 19:25

Terrible Service – 7 Days with No WiFi and No Support!

I am beyond frustrated with Ikeja WiFi. I’ve been without internet for 7 days, despite paying my monthly fee on September 1st. There has been no signal, and I’ve restarted my router countless times. I’ve contacted support, and it took them 24 hours to even reply to my messages. Now, a full week later, no technician has shown up to fix the problem or even contacted me.

This isn’t the first time I’ve had issues with Ikeja WiFi—it’s a recurring problem every month. I’m tired of paying for a service that I’m not receiving. I can’t work, I’m losing time and money, and the company’s response is painfully slow.

At this point, I’m demanding a full refund for this month, as I’ve paid for nothing. If this continues, I’ll have their equipment removed and look for a better provider. Ikeja WiFi needs to step up their game or stop pretending they provide internet service.

Terrible experience—wouldn’t recommend this to anyone!

0
Replies (1)
Ikeja
Ikeja's reply06 Sept 2024, 20:57
Official
Good evening Sinazo,

Thank you for your feedback. We do apologize for any inconvenience caused in this regard. 

Please may we ask that you contact ask and even speak to me on *** and I will gladly assist you further. 
Currently on ikeja number 14172 you are well connected at this time. 

Thank you for your patience, and once again we do apologize for the inconvenience. 

Regards,
Gillian
Senior Lead