Terrible client service

The business doesn't update clients forehead about connectivity issues that may occur due to any reasons. You constantly have to message them, it's either slow connection or their towers are down. You know challenges that may occur due to weather or maintenance, but you do not update clients. It's always a surprise when one has to work and the Wi-Fi is not working. Our texts get ignored or unresolved. I've had slow to zero connection for the past 24 hours and I haven't been assisted. Why? I couldn't even conduct a speed test because the connection was too poor. What do we have to do to receive proper service?