Technician (Oriel Rabotho) set up an appointment and never showed up.

Technician set up an appointment and never showed up.

Following almost 2 weeks of back and fourth request to have my bandwidth upgraded from 5mbps to 10mbps I finally got a call that a technician was coming to do some work on my router. This morning I got a call from Oriel Rabotho who ask if I was available after 3pm, to which I confirmed.

It’s 18:00 and I had to call him in order for me to find out that he won’t be making it anymore.

I would assume that common customer courtesy would require anyone to inform a customer if they won’t make it anymore or even if they are running late.

An upgrade means more revenue for Ikeja, but it’s evident that they don’t want to increase my subscription so I’m guessing they really don’t like more money and I’m surprised by this honestly.