AJ
Andy J
1 reviews | Active since May 2022
12 May 2022, 09:54
Stay away from this company if you can
If I could give this company less than 1 star I would, this has to be the worst customer service ever. I have been with them for two years, for lack of alternative ISP really, in that time they have grown exponentially in terms of customers, unfortunately this has come at a cost of service. Daily outages, customer service staff who could not be bothered, they take up to an hour on that WhatsApp to answer, when they do, they give you these lame excuses, like loadshedding, which has been here before them. I'm spending more on data every month just to be able to work from home, useless useless company this, even the organisational structure is crazy.
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Replies (3)
Ikeja's replyOfficial
12 May 2022, 10:43Hello Andy,
Thank you for your feedback, I do appreciate it. I will call you shortly.
I would like to explain the issue we are experiencing and discuss how our service so we can ensure you are getting the best possible service.
Best,
Thank you for your feedback, I do appreciate it. I will call you shortly.
I would like to explain the issue we are experiencing and discuss how our service so we can ensure you are getting the best possible service.
Best,
Ikeja's reply12 May 2022, 10:43
Official
Hello Andy,
Thank you for your feedback, I do appreciate it. I will call you shortly.
I would like to explain the issue we are experiencing and discuss how our service so we can ensure you are getting the best possible service.
Best,
Thank you for your feedback, I do appreciate it. I will call you shortly.
I would like to explain the issue we are experiencing and discuss how our service so we can ensure you are getting the best possible service.
Best,
AJ
Andy J's updateReviewer Update
12 May 2022, 11:16It is not about "your issues" as you mildly put it, it is about me having to contact your support team on a daily basis, just to get the service that I pay for. It is about an ISP that struggles with the same "issues" every day, meaning no permanent solution, whilst customers suffer. It is about me contacting your WhatsApp chat and asking the person assisting me to ask their manager to call me, instead she calls me herself, not sure if your staff know what an escalation is. Then I am told that I can only speak to a guy called Patrick Webber, and no one else, but then this Patrick guy is not available, when I ask to speak to another manager, or even Patrick's manager, seeing that he is not there, I am told that will not be possible, I'm guessing Patrick does not have a boss, or does not report to anyone.
The reason that your staff can be so nonchalant about these queries is simply because they know they can, it is because Ikeja as a company has afforded them that opportunity, and continue to do so, while I have to spend R300 a month on data, because your service is poor, and the customer service department is even poorer.
The reason that your staff can be so nonchalant about these queries is simply because they know they can, it is because Ikeja as a company has afforded them that opportunity, and continue to do so, while I have to spend R300 a month on data, because your service is poor, and the customer service department is even poorer.
AJ
Andy J's update12 May 2022, 11:16
Reviewer Update
It is not about "your issues" as you mildly put it, it is about me having to contact your support team on a daily basis, just to get the service that I pay for. It is about an ISP that struggles with the same "issues" every day, meaning no permanent solution, whilst customers suffer. It is about me contacting your WhatsApp chat and asking the person assisting me to ask their manager to call me, instead she calls me herself, not sure if your staff know what an escalation is. Then I am told that I can only speak to a guy called Patrick Webber, and no one else, but then this Patrick guy is not available, when I ask to speak to another manager, or even Patrick's manager, seeing that he is not there, I am told that will not be possible, I'm guessing Patrick does not have a boss, or does not report to anyone.
The reason that your staff can be so nonchalant about these queries is simply because they know they can, it is because Ikeja as a company has afforded them that opportunity, and continue to do so, while I have to spend R300 a month on data, because your service is poor, and the customer service department is even poorer.
The reason that your staff can be so nonchalant about these queries is simply because they know they can, it is because Ikeja as a company has afforded them that opportunity, and continue to do so, while I have to spend R300 a month on data, because your service is poor, and the customer service department is even poorer.
Ikeja's replyOfficial
12 May 2022, 11:59Hi Andy,
Thank you for your time on the phone and your understanding. I am looking forward to catching up in a week to see how things are going.
Your feedback is valuable and I am glad we have a plan to resolve your experience.
Best, Patrick the Head of Customer Engagement
Thank you for your time on the phone and your understanding. I am looking forward to catching up in a week to see how things are going.
Your feedback is valuable and I am glad we have a plan to resolve your experience.
Best, Patrick the Head of Customer Engagement
Ikeja's reply12 May 2022, 11:59
Official
Hi Andy,
Thank you for your time on the phone and your understanding. I am looking forward to catching up in a week to see how things are going.
Your feedback is valuable and I am glad we have a plan to resolve your experience.
Best, Patrick the Head of Customer Engagement
Thank you for your time on the phone and your understanding. I am looking forward to catching up in a week to see how things are going.
Your feedback is valuable and I am glad we have a plan to resolve your experience.
Best, Patrick the Head of Customer Engagement