1 reviews | Active since Jan 2026
********** Service
In the past 6-7 years of owning Ikeja my family have never experienced any issues with the service as it was always good and it has been consistent. As of recently I have experiencing issues with my network where it would cut out and go live, I have attempted basic troubleshooting every time I have experienced this issue and it would remedy itself. However this has now progressed to where there will be no internet connection at all and it will progress for hours even after following the recommended troubleshooting steps. I have contacted them to make them of this issue and they have been providing repeated information and requests and there would be no efforts to assist in resolving this. For the past 24hrs now going to 48hrs I have not had s any stable internet connection and I have a child that uses WiFi for school projects and a mother that works from home, this is not fair I have contacted them again to make them aware of this however their customer service is disgraceful to say the least as I was informed I would have no internet for the weekend I am likely to get someone to comeout in 7-10 days. I find this disgusting as when you requests payments you will be the first to disconnect the internet without reviewing how your service has been during this duration. I am honestly disappointed by the service I have received and currently looking at a new provider because I will no longer pay for services I cannot use. DO BETTER
Thank you for taking the time to share your experience with us. Please note that I have attempted calling you 2 times, however there is no answer.
We sincerely apologies for the inconvenience and frustration caused, especially after many years of consistent service. We truly value your long-standing relationship with ikeja and understand how disappointing this situation must be.
Your query has been logged and escalated accordingly. Please note that as per our service-level agreement, network-related faults that require field intervention have a turnaround time of up to 7 working days, excluding weekends and public holidays. This timeframe allows our technical and field teams to properly investigate, diagnose, and resolve the issue to ensure a stable and lasting solution.
We truly regret that this experience has led you to feel unsupported. Our teams are actively working on your case, and we ask for your patience while we follow the necessary technical process to resolve the issue correctly.Thank you for bringing this to our attention. Should you require any further assistance or updates, please do not hesitate to contact us.
Kind regards,ikeja Support Team (TS)
Thank you for taking the time to share your experience with us. Please note that I have attempted calling you 2 times, however there is no answer.
We sincerely apologies for the inconvenience and frustration caused, especially after many years of consistent service. We truly value your long-standing relationship with ikeja and understand how disappointing this situation must be.
Your query has been logged and escalated accordingly. Please note that as per our service-level agreement, network-related faults that require field intervention have a turnaround time of up to 7 working days, excluding weekends and public holidays. This timeframe allows our technical and field teams to properly investigate, diagnose, and resolve the issue to ensure a stable and lasting solution.
We truly regret that this experience has led you to feel unsupported. Our teams are actively working on your case, and we ask for your patience while we follow the necessary technical process to resolve the issue correctly.Thank you for bringing this to our attention. Should you require any further assistance or updates, please do not hesitate to contact us.
Kind regards,ikeja Support Team (TS)
Thank for taking my call.
As discussed on the phone, we have a turn around time of 7 working days which allows our Technical Team and Field Team to resolve the issue to ensure a stable and lasting solution.
The Scheduling Team will contact you to confirm your availability and a team will be sent out to you as soon as possible.
Kind Regards.
ikeja Support Team (TS)
Thank for taking my call.
As discussed on the phone, we have a turn around time of 7 working days which allows our Technical Team and Field Team to resolve the issue to ensure a stable and lasting solution.
The Scheduling Team will contact you to confirm your availability and a team will be sent out to you as soon as possible.
Kind Regards.
ikeja Support Team (TS)