KM
Kagiso M
1 reviews | Active since Jan 2023
13 Jun 2025, 11:59
**** service
I went Ikeja’s online page completed their forms and made a payment for them to come and install WiFI, a couple of hours later I was told they can’t assist me since their tours are full and they will refund me, I sent my banking details and days later I still haven’t my money. I made follow ups and I was told they only processed the money now that am making a follow up. I requested a proof of payment which was not furnished to me. Now am being ignored by the agents which to me it means they are happy to keep my money and offer me nothing.. well you can keep it ankere le Di bosso.
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Ikeja's replyOfficial
13 Jun 2025, 13:35Good day Kagiso,
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience caused—this is certainly not the standard of service we aim to deliver to our valued clients.
Upon investigation, we found that the delay was due to internal miscommunication, which unfortunately impacted the timely processing of your refund. We have since addressed and refined our processes to ensure such issues do not occur again.
As we have spoken over the phone, your refund will be processed and we will share the proof of payment with you as soon as it becomes available on Tuesday. Please rest assured that we are handling this with urgency to ensure the funds reflect in your account.
Thank you for your patience and understanding.
Kind regards,
Karabo
***
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience caused—this is certainly not the standard of service we aim to deliver to our valued clients.
Upon investigation, we found that the delay was due to internal miscommunication, which unfortunately impacted the timely processing of your refund. We have since addressed and refined our processes to ensure such issues do not occur again.
As we have spoken over the phone, your refund will be processed and we will share the proof of payment with you as soon as it becomes available on Tuesday. Please rest assured that we are handling this with urgency to ensure the funds reflect in your account.
Thank you for your patience and understanding.
Kind regards,
Karabo
***
Ikeja's reply13 Jun 2025, 13:35
Official
Good day Kagiso,
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience caused—this is certainly not the standard of service we aim to deliver to our valued clients.
Upon investigation, we found that the delay was due to internal miscommunication, which unfortunately impacted the timely processing of your refund. We have since addressed and refined our processes to ensure such issues do not occur again.
As we have spoken over the phone, your refund will be processed and we will share the proof of payment with you as soon as it becomes available on Tuesday. Please rest assured that we are handling this with urgency to ensure the funds reflect in your account.
Thank you for your patience and understanding.
Kind regards,
Karabo
***
Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience caused—this is certainly not the standard of service we aim to deliver to our valued clients.
Upon investigation, we found that the delay was due to internal miscommunication, which unfortunately impacted the timely processing of your refund. We have since addressed and refined our processes to ensure such issues do not occur again.
As we have spoken over the phone, your refund will be processed and we will share the proof of payment with you as soon as it becomes available on Tuesday. Please rest assured that we are handling this with urgency to ensure the funds reflect in your account.
Thank you for your patience and understanding.
Kind regards,
Karabo
***