CM
Chumisa M
1 reviews | Active since Dec 2018
01 Apr 2022, 09:37
Really bad service
I am beyond words to express the bad service that I have received from this company since day one. Every week I have internet connection issues. But today's case takes the cake. So I woke up and paid my internet and still I had not internet, I checked my Ikeja Prime account and saw that the payment that I made did not update. I contacted your support which asked for a proof of payment that I gladly sent. after that they told me that there was an error processing the payment and that was the end, they went awol on me with no willingness to help and no one is answering my DMs. So I am sitting here with a deduction of R350 and Ikeja is not willing to help.
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Replies (1)
Ikeja's replyOfficial
01 Apr 2022, 16:01Hello Chumisa,
I called you a moment ago to discuss the issues you have experienced today. I want to take time with you on the phone to make sure you are looked after! I can see that you have been in contact with us frequently in March and Feb and I would appreciate it if we can take time to talk through this so I can learn more about your experience and provide you with a solution you are happy with.
The payment you made is reflecting. The issue was caused by a bug in our internal system which affected our payment portal. In regards to the wait you experienced, this is something we are working on and only happens on the first of each month as we process all of our clients payments. Normally we are available much quicker, sorry you had to wait while you were worried about your payments.
Please let me know if you are available for a call so I can assist you.
Patrick the Head of Customer Engagement
I called you a moment ago to discuss the issues you have experienced today. I want to take time with you on the phone to make sure you are looked after! I can see that you have been in contact with us frequently in March and Feb and I would appreciate it if we can take time to talk through this so I can learn more about your experience and provide you with a solution you are happy with.
The payment you made is reflecting. The issue was caused by a bug in our internal system which affected our payment portal. In regards to the wait you experienced, this is something we are working on and only happens on the first of each month as we process all of our clients payments. Normally we are available much quicker, sorry you had to wait while you were worried about your payments.
Please let me know if you are available for a call so I can assist you.
Patrick the Head of Customer Engagement
Ikeja's reply01 Apr 2022, 16:01
Official
Hello Chumisa,
I called you a moment ago to discuss the issues you have experienced today. I want to take time with you on the phone to make sure you are looked after! I can see that you have been in contact with us frequently in March and Feb and I would appreciate it if we can take time to talk through this so I can learn more about your experience and provide you with a solution you are happy with.
The payment you made is reflecting. The issue was caused by a bug in our internal system which affected our payment portal. In regards to the wait you experienced, this is something we are working on and only happens on the first of each month as we process all of our clients payments. Normally we are available much quicker, sorry you had to wait while you were worried about your payments.
Please let me know if you are available for a call so I can assist you.
Patrick the Head of Customer Engagement
I called you a moment ago to discuss the issues you have experienced today. I want to take time with you on the phone to make sure you are looked after! I can see that you have been in contact with us frequently in March and Feb and I would appreciate it if we can take time to talk through this so I can learn more about your experience and provide you with a solution you are happy with.
The payment you made is reflecting. The issue was caused by a bug in our internal system which affected our payment portal. In regards to the wait you experienced, this is something we are working on and only happens on the first of each month as we process all of our clients payments. Normally we are available much quicker, sorry you had to wait while you were worried about your payments.
Please let me know if you are available for a call so I can assist you.
Patrick the Head of Customer Engagement