Poor WI-FI connection
The internet it's slow every time I asked to be help about the problem I'm being ignored by the agent's. Every night it goes slow haven't been with them not even in 6 months and the problem started a month since it has been installed.
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
15 Dec 2022, 11:36Good morning!
Sorry for your experience, I have looked through our chat history and would like to discuss this with you over the phone. You should not be experiencing disruption in the evening. This could be caused by an increase in usage. I would like to have a better understanding of how the service is being used at these times.
You have repeatedly reported slow speeds when we are delivering the agreed 5mbs on the service. At these times the connection is being shared between many devices when streaming. I would like to make sure we have a chance to discuss how this works so there is no confusion about how the service works for you.
It would also be good to discuss the Hotspot as you have reported turning it off which will disrupt your connection.
Best, Patrick the Head of Customer Engagement
Sorry for your experience, I have looked through our chat history and would like to discuss this with you over the phone. You should not be experiencing disruption in the evening. This could be caused by an increase in usage. I would like to have a better understanding of how the service is being used at these times.
You have repeatedly reported slow speeds when we are delivering the agreed 5mbs on the service. At these times the connection is being shared between many devices when streaming. I would like to make sure we have a chance to discuss how this works so there is no confusion about how the service works for you.
It would also be good to discuss the Hotspot as you have reported turning it off which will disrupt your connection.
Best, Patrick the Head of Customer Engagement
Best regards,
Ikeja's reply15 Dec 2022, 11:36
Official
Good morning!
Sorry for your experience, I have looked through our chat history and would like to discuss this with you over the phone. You should not be experiencing disruption in the evening. This could be caused by an increase in usage. I would like to have a better understanding of how the service is being used at these times.
You have repeatedly reported slow speeds when we are delivering the agreed 5mbs on the service. At these times the connection is being shared between many devices when streaming. I would like to make sure we have a chance to discuss how this works so there is no confusion about how the service works for you.
It would also be good to discuss the Hotspot as you have reported turning it off which will disrupt your connection.
Best, Patrick the Head of Customer Engagement
Sorry for your experience, I have looked through our chat history and would like to discuss this with you over the phone. You should not be experiencing disruption in the evening. This could be caused by an increase in usage. I would like to have a better understanding of how the service is being used at these times.
You have repeatedly reported slow speeds when we are delivering the agreed 5mbs on the service. At these times the connection is being shared between many devices when streaming. I would like to make sure we have a chance to discuss how this works so there is no confusion about how the service works for you.
It would also be good to discuss the Hotspot as you have reported turning it off which will disrupt your connection.
Best, Patrick the Head of Customer Engagement
Best regards,
's updateReviewer Update
16 Dec 2022, 18:26Complained today about the same thing the buffering and the person helping me ignored me almost an hour without communicating and keeping me on the loop. Last chat at 16:42 and asked at
's update16 Dec 2022, 18:26
Reviewer Update
Complained today about the same thing the buffering and the person helping me ignored me almost an hour without communicating and keeping me on the loop. Last chat at 16:42 and asked at
's updateReviewer Update
16 Dec 2022, 18:28Complained today about the same thing the buffering and the person helping me ignored me almost an hour without communicating and keeping me on the loop. Last chat at 16:42 and asked at 17:39, and got an reply at about 18:03, how is that even possible?
's update16 Dec 2022, 18:28
Reviewer Update
Complained today about the same thing the buffering and the person helping me ignored me almost an hour without communicating and keeping me on the loop. Last chat at 16:42 and asked at 17:39, and got an reply at about 18:03, how is that even possible?