NM
Nyaniso M
1 reviews | Active since Sept 2022
28 Sept 2025, 08:51
Poor signal and service
Very poor signal and customer care 😢. I'm very disappointed thinking of changing soon to another service provider
Helpful (0)
Replies (3)0
Replies (3)
Ikeja's replyOfficial
28 Sept 2025, 10:06Good day Nyaniso
Let me first apologise for the experience you had yesterday regarding how the issue was handled. I attempted to reach you via phone call, but the call went to voicemail.The points you raised have been noted, and we will work on improving both our customer service and response times. I can also confirm that your connection is currently online and active.
Once again, please accept our apologies for the inconvenience caused.
Kind regards,
Dorah
Senior lead
Let me first apologise for the experience you had yesterday regarding how the issue was handled. I attempted to reach you via phone call, but the call went to voicemail.The points you raised have been noted, and we will work on improving both our customer service and response times. I can also confirm that your connection is currently online and active.
Once again, please accept our apologies for the inconvenience caused.
Kind regards,
Dorah
Senior lead
Ikeja's reply28 Sept 2025, 10:06
Official
Good day Nyaniso
Let me first apologise for the experience you had yesterday regarding how the issue was handled. I attempted to reach you via phone call, but the call went to voicemail.The points you raised have been noted, and we will work on improving both our customer service and response times. I can also confirm that your connection is currently online and active.
Once again, please accept our apologies for the inconvenience caused.
Kind regards,
Dorah
Senior lead
Let me first apologise for the experience you had yesterday regarding how the issue was handled. I attempted to reach you via phone call, but the call went to voicemail.The points you raised have been noted, and we will work on improving both our customer service and response times. I can also confirm that your connection is currently online and active.
Once again, please accept our apologies for the inconvenience caused.
Kind regards,
Dorah
Senior lead
NM
Nyaniso M's updateReviewer Update
28 Sept 2025, 10:26Will apologies bring me back what I've lost due to no signal the whole Day .
Your so called team no response at all.
Then you sincerely apologize?
Your so called team no response at all.
Then you sincerely apologize?
NM
Nyaniso M's update28 Sept 2025, 10:26
Reviewer Update
Will apologies bring me back what I've lost due to no signal the whole Day .
Your so called team no response at all.
Then you sincerely apologize?
Your so called team no response at all.
Then you sincerely apologize?
Ikeja's replyOfficial
28 Sept 2025, 11:20Good day Nyanisoit
I tried reaching you again, but the calls went to voicemail. Please feel free to email me at *** so we can address your concerns in more detail and assist you further with the issue you are experiencing.There were communications sent regarding the tower downtime, but it seems you may not have received them. Kindly provide us with your updated contact number so we can update it on our system and ensure you receive future notifications.
Once again, I sincerely apologise for the inconvenience caused.
Kind regards,
Dorah
Senior lead
***
I tried reaching you again, but the calls went to voicemail. Please feel free to email me at *** so we can address your concerns in more detail and assist you further with the issue you are experiencing.There were communications sent regarding the tower downtime, but it seems you may not have received them. Kindly provide us with your updated contact number so we can update it on our system and ensure you receive future notifications.
Once again, I sincerely apologise for the inconvenience caused.
Kind regards,
Dorah
Senior lead
***
Ikeja's reply28 Sept 2025, 11:20
Official
Good day Nyanisoit
I tried reaching you again, but the calls went to voicemail. Please feel free to email me at *** so we can address your concerns in more detail and assist you further with the issue you are experiencing.There were communications sent regarding the tower downtime, but it seems you may not have received them. Kindly provide us with your updated contact number so we can update it on our system and ensure you receive future notifications.
Once again, I sincerely apologise for the inconvenience caused.
Kind regards,
Dorah
Senior lead
***
I tried reaching you again, but the calls went to voicemail. Please feel free to email me at *** so we can address your concerns in more detail and assist you further with the issue you are experiencing.There were communications sent regarding the tower downtime, but it seems you may not have received them. Kindly provide us with your updated contact number so we can update it on our system and ensure you receive future notifications.
Once again, I sincerely apologise for the inconvenience caused.
Kind regards,
Dorah
Senior lead
***