Poor Services

Ikeja ISP has been service has been really poor. I started experiencing issues late September 2025 and in October 2025 a team was dispatched out the team replaced a faulty part of equipment connected to the pole outside. The matter seemed resolved.

Beginning November I started experiencing a on and off connection. Router will be connected for plus minus 30 minutes and go off again for around 15 minutes. I immediately started reporting this on their WhatsApp line. My reporting did not bring any permanent results. I experienced this issue throughout November. December I also had some issues but the lack of assistance on previous occasions made me decide not to report as dealing with the WhatsApp line can be frustrating. I went away on leave and returned 10 of January 2026 returning to the same issues with connectivity. I started reporting again but still no solutions. You'll be assisted by an agent the minute you say you are connected the chat is immediately closed no one bothers to keep the chat open and monitor the connection especially since you reported an on again off again resulting in you having to start the fault reporting process from scratch again. I am really disappointed by the service from ikeja I joined in 2021 had absolutely no issues in the beginning but recently quality has gone down clearly the company is not able to keep up with the demand.