MM
Mahlori M
1 reviews | Active since Apr 2025
16 Sept 2025, 19:56
poor service provider
very poor network connection when you enquiry staff will only communicate with you after more than 24 hours with assistant
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Replies (1)
Ikeja's replyOfficial
17 Sept 2025, 07:30Good day Mahlori,
Thank you for your feedback. I have tried reaching out to you on the number we have on our system, which is the same number you provided here on this platform.
I have reviewed the conversations you’ve had with us via WhatsApp and phone calls, and I completely understand your frustration, especially since you’ve contacted us more than seven times in the past two weeks.Please note that at ikeja we aim to resolve all connection issues within the same day of contact. This is why we have network engineers on site and a dedicated customer support team available during operating hours. Whenever you send us a message on WhatsApp, we respond within an hour to an hour and 30 minutes. However, in your case, we often did not receive further responses from your side, and several of our call attempts went unanswered.
In order for us to effectively diagnose and resolve the issue, we do need to be able to communicate with you in real time so that we can gather the necessary information to assist you further, we will be sending a team to your location to help with the connection issue you’re experiencing and to walk you through the troubleshooting process again to prevent similar problems in the future.
We truly appreciate your patience and sincerely apologize for the inconvenience caused.
Kind regards,
ikeja support team.
Thank you for your feedback. I have tried reaching out to you on the number we have on our system, which is the same number you provided here on this platform.
I have reviewed the conversations you’ve had with us via WhatsApp and phone calls, and I completely understand your frustration, especially since you’ve contacted us more than seven times in the past two weeks.Please note that at ikeja we aim to resolve all connection issues within the same day of contact. This is why we have network engineers on site and a dedicated customer support team available during operating hours. Whenever you send us a message on WhatsApp, we respond within an hour to an hour and 30 minutes. However, in your case, we often did not receive further responses from your side, and several of our call attempts went unanswered.
In order for us to effectively diagnose and resolve the issue, we do need to be able to communicate with you in real time so that we can gather the necessary information to assist you further, we will be sending a team to your location to help with the connection issue you’re experiencing and to walk you through the troubleshooting process again to prevent similar problems in the future.
We truly appreciate your patience and sincerely apologize for the inconvenience caused.
Kind regards,
ikeja support team.
Ikeja's reply17 Sept 2025, 07:30
Official
Good day Mahlori,
Thank you for your feedback. I have tried reaching out to you on the number we have on our system, which is the same number you provided here on this platform.
I have reviewed the conversations you’ve had with us via WhatsApp and phone calls, and I completely understand your frustration, especially since you’ve contacted us more than seven times in the past two weeks.Please note that at ikeja we aim to resolve all connection issues within the same day of contact. This is why we have network engineers on site and a dedicated customer support team available during operating hours. Whenever you send us a message on WhatsApp, we respond within an hour to an hour and 30 minutes. However, in your case, we often did not receive further responses from your side, and several of our call attempts went unanswered.
In order for us to effectively diagnose and resolve the issue, we do need to be able to communicate with you in real time so that we can gather the necessary information to assist you further, we will be sending a team to your location to help with the connection issue you’re experiencing and to walk you through the troubleshooting process again to prevent similar problems in the future.
We truly appreciate your patience and sincerely apologize for the inconvenience caused.
Kind regards,
ikeja support team.
Thank you for your feedback. I have tried reaching out to you on the number we have on our system, which is the same number you provided here on this platform.
I have reviewed the conversations you’ve had with us via WhatsApp and phone calls, and I completely understand your frustration, especially since you’ve contacted us more than seven times in the past two weeks.Please note that at ikeja we aim to resolve all connection issues within the same day of contact. This is why we have network engineers on site and a dedicated customer support team available during operating hours. Whenever you send us a message on WhatsApp, we respond within an hour to an hour and 30 minutes. However, in your case, we often did not receive further responses from your side, and several of our call attempts went unanswered.
In order for us to effectively diagnose and resolve the issue, we do need to be able to communicate with you in real time so that we can gather the necessary information to assist you further, we will be sending a team to your location to help with the connection issue you’re experiencing and to walk you through the troubleshooting process again to prevent similar problems in the future.
We truly appreciate your patience and sincerely apologize for the inconvenience caused.
Kind regards,
ikeja support team.