ZM
Zukiswa M
1 reviews | Active since Mar 2023
25 Jul 2025, 08:52
Poor service of Ikeja wifi
my house wifi was desconnected from the 15th of July last week.We have been trying to report to them but they keep on telling us to unplug and plug ,change the wires and reinsert them back .I ask them to send a Technician of which they did not agree to but I have kids that are studying they did not submit their assignment true this poor service.I am highly dissapointed on them and I would not recommend this wifi for anyone it is not reliyable
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Ikeja's replyOfficial
25 Jul 2025, 10:11Good day Zukiswa
I would like to start by apologizing for the inconvenience caused regarding your connection.
As discussed over the phone, we are still awaiting the picture showing that the cables have been plugged back into their original positions. Once we receive the image, we will proceed to attempt restoring your connection remotely.
Should the issue persist after that, we will arrange for a team to be dispatched to assist you as soon as possible.
Kind regards,
Dorah
Senior Lead
***
I would like to start by apologizing for the inconvenience caused regarding your connection.
As discussed over the phone, we are still awaiting the picture showing that the cables have been plugged back into their original positions. Once we receive the image, we will proceed to attempt restoring your connection remotely.
Should the issue persist after that, we will arrange for a team to be dispatched to assist you as soon as possible.
Kind regards,
Dorah
Senior Lead
***
Ikeja's reply25 Jul 2025, 10:11
Official
Good day Zukiswa
I would like to start by apologizing for the inconvenience caused regarding your connection.
As discussed over the phone, we are still awaiting the picture showing that the cables have been plugged back into their original positions. Once we receive the image, we will proceed to attempt restoring your connection remotely.
Should the issue persist after that, we will arrange for a team to be dispatched to assist you as soon as possible.
Kind regards,
Dorah
Senior Lead
***
I would like to start by apologizing for the inconvenience caused regarding your connection.
As discussed over the phone, we are still awaiting the picture showing that the cables have been plugged back into their original positions. Once we receive the image, we will proceed to attempt restoring your connection remotely.
Should the issue persist after that, we will arrange for a team to be dispatched to assist you as soon as possible.
Kind regards,
Dorah
Senior Lead
***