Poor service network and customer service

The is no option for zero rating, your service provider has became the worse. We only have Internet for 15 days and the other 15 days we don't have network, and I keep asking what happened to those days that I don't have network? Secondly your WhatsApp agent and Facebook will plain ignore us...we have been complaining and complaining I have WhatsApp text to back it up.. But no respond or neither solution. Your service provider is useless to me 16350.. Lack of customer service and I feel we are being ****med in the most sophisticated way...