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Phumzile M
1 reviews | Active since Jun 2019
18 May 2026, 08:10
Poor service don’t even recommend it
I have been waiting for an upgrade I am on my 13 working days now ooh I forgot you have a poor customer service and as soon as we pay you go all quite and ****y thank God we have options now in tembisa you have a terrible customer service Very poor service and rude stuff they don’t even communicate
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Replies (1)
Ikeja's replyOfficial
18 May 2026, 10:06Hello Phumzile,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and disappointment caused by the delay and the communication experience you received. We understand how upsetting it can be to wait for an upgrade, especially when expectations are not clearly communicated.
We did attempt to contact you to explain how the product and installation process works, but we were unfortunately unable to reach you. Kindly allow us another opportunity to assist and resolve this matter for you.
Please note that installation upgrades are scheduled within 14 working days, and our scheduling team contacts customers to confirm availability before the installation takes place. We can confirm that a booking has already been scheduled for you, and the team will contact you again tomorrow morning to reconfirm availability and provide further assistance.We also apologize if our service came across as rude or unhelpful. That is not the standard of service we aim to provide. We truly value your feedback, as it helps us improve both our communication and customer support experience.
Regards
ikeja Support Team(N.S)
Thank you for sharing your feedback, and we sincerely apologize for the frustration and disappointment caused by the delay and the communication experience you received. We understand how upsetting it can be to wait for an upgrade, especially when expectations are not clearly communicated.
We did attempt to contact you to explain how the product and installation process works, but we were unfortunately unable to reach you. Kindly allow us another opportunity to assist and resolve this matter for you.
Please note that installation upgrades are scheduled within 14 working days, and our scheduling team contacts customers to confirm availability before the installation takes place. We can confirm that a booking has already been scheduled for you, and the team will contact you again tomorrow morning to reconfirm availability and provide further assistance.We also apologize if our service came across as rude or unhelpful. That is not the standard of service we aim to provide. We truly value your feedback, as it helps us improve both our communication and customer support experience.
Regards
ikeja Support Team(N.S)
Ikeja's reply18 May 2026, 10:06
Official
Hello Phumzile,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and disappointment caused by the delay and the communication experience you received. We understand how upsetting it can be to wait for an upgrade, especially when expectations are not clearly communicated.
We did attempt to contact you to explain how the product and installation process works, but we were unfortunately unable to reach you. Kindly allow us another opportunity to assist and resolve this matter for you.
Please note that installation upgrades are scheduled within 14 working days, and our scheduling team contacts customers to confirm availability before the installation takes place. We can confirm that a booking has already been scheduled for you, and the team will contact you again tomorrow morning to reconfirm availability and provide further assistance.We also apologize if our service came across as rude or unhelpful. That is not the standard of service we aim to provide. We truly value your feedback, as it helps us improve both our communication and customer support experience.
Regards
ikeja Support Team(N.S)
Thank you for sharing your feedback, and we sincerely apologize for the frustration and disappointment caused by the delay and the communication experience you received. We understand how upsetting it can be to wait for an upgrade, especially when expectations are not clearly communicated.
We did attempt to contact you to explain how the product and installation process works, but we were unfortunately unable to reach you. Kindly allow us another opportunity to assist and resolve this matter for you.
Please note that installation upgrades are scheduled within 14 working days, and our scheduling team contacts customers to confirm availability before the installation takes place. We can confirm that a booking has already been scheduled for you, and the team will contact you again tomorrow morning to reconfirm availability and provide further assistance.We also apologize if our service came across as rude or unhelpful. That is not the standard of service we aim to provide. We truly value your feedback, as it helps us improve both our communication and customer support experience.
Regards
ikeja Support Team(N.S)