Poor Service Delivery

Bad customer service, they always take their time to respond to the problem but too quick to disconnect when you didn't pay. Even now, I have been waiting for 50 minutes enquiring about the team that was supposed to come and attend to a connection problem that occured on the 10th to date nothing has been done. Their customer care consultants know little about their product and will keep repeatedly ask you as a client about the connection. So many times I keep ok telling them that no one is tampering with the cabling of the router not unless it's a request from them.